Auraya takes its partnership with Five9 to new heights, offering a seamless and secure speech authentication experience
[Sydney, Australia, August 17, 2023] - In an exciting collaboration that marks a significant leap forward in customer experience innovation, Five9, the renowned intelligent CX platform provider, has joined forces with Auraya, the trailblazing pioneer of Voice Biometrics technology. This partnership heralds a new era of exceptional customer interactions, anchored by Auraya's ground-breaking ArmorVox AI-powered Voice Biometrics solutions.
This partnership solidifies the commitment of Five9 and Auraya to deliver unparalleled customer experiences. At the heart of this expanded collaboration lies Auraya's cutting-edge technology, ArmorVox, seamlessly integrated into the Five9 Voice Biometrics. This integration brings forth a revolutionary approach that enhances security and convenience across the board.
Auraya's ArmorVox serves as the cornerstone of Five9's native Voice Biometrics capability. This transformative solution paves the way for secured self-service interactions. When engaging with their Intelligent Virtual Agents (IVA), callers experience swift and accurate verification, unlocking a spectrum of self-service options tailored to their needs. What sets this collaboration apart is the ability of Five9's Voice Biometric solution, powered by Auraya's ArmorVox AI, to work seamlessly both actively and passively. As conversations transition from IVA to live agent interactions, Auraya's technology empowers agents to provide friendly and efficient service to pre-verified callers.
The integration of Auraya's Voice Biometrics solutions ensures that callers remain verified even during agent conversations. This continuous passive verification process not only enhances security but also eliminates the need for repeated verification, even when calls are escalated to different agents. Auraya's technology turns the complex into the effortless, creating a truly frictionless customer experience.
About Five9
Five9 (NASDAQ: FIVN) is a leading global provider of intelligent cloud contact center solutions. With a strong commitment to transforming customer experiences, Five9 offers a comprehensive suite of cloud-native offerings, including omnichannel engagement, workforce engagement management, and innovative AI-driven solutions. Serving over 2,500 organizations worldwide, Five9 empowers businesses with the tools to enhance customer interactions, streamline operations, and drive growth through its cutting-edge technology and dedicated focus on delivering exceptional results.
About Auraya
Auraya is a leading global provider of voice biometric technology, aimed at enabling secure and convenient interactions across various channels and languages. The company's cutting-edge voice biometric technology delivers user-friendly identity authentication and anti-fraud capabilities. Auraya partners with Five9 to integrate its voice biometric technology into secure customer-facing applications and fraud detection solutions. The partnership ecosystem provides solutions across a variety of industries, including government, education, healthcare, financial services, retail, and telecommunications.
If you would like to talk to the team at Auraya, send us an email at info@aurayasystems.com or visit - https://aurayasystems.com/contact.
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