Customers

High-valued transactions pose great risks and can often leave customers restless due to trust and security concerns. Voice biometrics provide seamless and secure voice identification and verification capabilities to ensure that the right people are involved in any financial transactions whilst generating a non-repudiable digital signature.

It is critical that the right services is provided to the right people to ensure efficient and successful benefits. Use voice biometrics for services such as proof-of-life pension disbursement to ensure that no fraudsters are attempting to steal money that is not theirs. It can also be implemented in government services that requires proof of identification such as electronic online voting solutions or simply, just accessing government services.

Implementing voice biometrics in use cases such as contact call centers means that customers are not required to remember knowledge-based answers such as PINs, passwords or security answers. Voice biometrics can be implemented into any channels and for any use cases in a telephony or digital platform.

Utilize voice biometrics for serval health services such as easy password resets and accessing online electronic health records. When accessing accounts or personal information, utilising voiceprints to authenticate their identity saves time and effort. Time is not wasted trying to remember knowledge-based questions to authenticate their identity.

With the retail industry constant evolving, companies are looking to provide new, unique customer experiences through technological means. With voice biometrics, retail companies can provide enriched experiences using their customers’ voiceprints such as voice payment authentication, voice login for browsers and mobile apps, and voice authentication in chat bots.