Enhancing Contact Center Security with EVA Voice Biometrics

Seamless Integration with Genesys Cloud
Organizations using Genesys platforms can now effortlessly integrate Auraya’s cutting-edge voice biometric technology, EVA, into their contact centers via the Genesys AppFoundry. EVA simplifies customer identity verification by eliminating traditional authentication methods like PINs, passwords, and personal details, ensuring a frictionless yet highly secure experience.

Easy Deployment and Configuration
EVA’s native integration with Genesys Cloud significantly streamlines deployment. Companies can activate its full range of voice biometric services with minimal effort. The Genesys Cloud orchestration tools make it easy to configure EVA according to specific identity verification and fraud prevention requirements, making it an ideal solution for businesses prioritizing both security and convenience.

Multi-Channel Identity Verification
EVA enhances authentication across multiple customer interaction channels, including:

• IVR Systems: Customers can access personalized self-service options by simply speaking, eliminating the need to remember and input complex authentication details.
• Agent-Assisted Interactions: Calls are pre-verified before agents engage with customers, ensuring secure conversations from the start. EVA also passively verifies identities throughout the call, adding an extra layer of security.
• Chatbots & Digital Interactions: EVA streamlines authentication in automated interactions, reducing friction and improving user experience.

Advanced Fraud Prevention

EVA offers active and passive verification methods, allowing businesses to select the approach that best fits their needs. Its advanced fraud detection capabilities help combat modern threats such as deepfake voice attacks and identity theft. With real-time monitoring and security features, EVA safeguards operations and builds a secure, trustworthy environment for customer interactions.

A Secure & Frictionless Customer Experience

By integrating EVA, organizations can enhance security while delivering a seamless and superior customer experience. The simplicity of voice-based authentication ensures efficiency, convenience, and peace of mind for both businesses and customers.