EVA Forensics

Enhanced Security

Identify fraudulent callers as EVA listens to the caller’s voice, whether it is during the IVR or whilst talking to an agent, and compares it to a list of fraudster voiceprints.

Fraud Detection and Prevention

Organizations can manage the voiceprints and create lists, such as known and suspicious fraudsters, via the management console interface. EVA Forensics helps mitigate the chance of fraudulent attempts and deters fraudsters away.

By being able to identify potential fraud in real-time, organizations can take the appropriate steps to prevent fraud and protect their customers.

Key Features

• Enrol voiceprints from multiple sources

• Curate fraudster voiceprints to improve performance

• Create custom lists and alerts

• Real-time and scheduled cross-matching of candidate conversations against list of voiceprints

• Forensic analysis tools

• Chain of custody data retention and system integrity