EVA for Contact Centers

Verify Callers in the IVR and Reduce AHT

Deploy EVA into your on-premise or cloud-based contact center today! Whether it is on Avaya, Genesys, 8×8, Twilio, Five9 or Amazon Connect, EVA can be deployed for secure and frictionless IVR identity verifications.

 
Agent voice biometrics in IVR

Amazon Connect

EVA for Amazon Connect is an easy-to-consume, cloud-based voice biometric extension that provides voice identification & verification and fraud detection capabilities for Amazon Connect customers. With EVA, organizations can customise their solution application using the standard Amazon Connect orchestration resources to modify call flows, functionality, business rules, reporting and agent screen displays. Additionally, EVA is also capable of being deployed into other cloud-based contact center platforms.

Deploy EVA Voice Biometrics to your Amazon Connect instance today via the AWS Marketplace! Seamlessly integrate secure voice identification and verification capabilities and only pay for what you use. EVA Voice Biometrics has passed the AWS Foundational Technical Review process, which means it has been recognized for its best practices approach and risk mitigation strategies.

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