EVA for Contact Centers
Verify Callers in the IVR and Reduce AHT
Deploy EVA into your on-premise or cloud-based contact center today! Whether it is on Avaya, Genesys, 8×8, Twilio, Five9 or Amazon Connect, EVA can be deployed for secure and frictionless IVR identity verifications.
Amazon Connect
EVA for Amazon Connect is an easy-to-consume, cloud-based voice biometric extension that provides voice identification & verification and fraud detection capabilities for Amazon Connect customers. With EVA, organizations can customise their solution application using the standard Amazon Connect orchestration resources to modify call flows, functionality, business rules, reporting and agent screen displays. Additionally, EVA is also capable of being deployed into other cloud-based contact center platforms.
Deploy EVA Voice Biometrics to your Amazon Connect instance today via the AWS Marketplace! Seamlessly integrate secure voice identification and verification capabilities and only pay for what you use. EVA Voice Biometrics has passed the AWS Foundational Technical Review process, which means it has been recognized for its best practices approach and risk mitigation strategies.
Genesys Cloud
EVA for Genesys Cloud is a seamless, cloud-based voice biometric extension that delivers robust voice identification, verification, and fraud detection capabilities for organizations using Genesys Cloud platforms. EVA’s native integration with Genesys Cloud simplifies deployment, enabling businesses to effortlessly incorporate voice biometrics into their contact center operations. With Genesys Cloud orchestration tools, organizations can customize call flows, authentication rules, functionality, and reporting to align with their specific business needs and customer experience goals.
Deploy EVA Voice Biometrics to your Genesys Cloud instance today via the Genesys AppFoundry! Experience seamless integration of voice identification and verification capabilities while enhancing security and user convenience. EVA’s advanced fraud detection features, including protection against deepfake voice attacks and identity theft, provide an added layer of security.
Five9 Inference Studio
Inference Studio Voice Biometrics, powered by EVA, seamlessly integrates advanced voice authentication into intelligent virtual agents on the Five9 platform. This solution replaces traditional PINs and passwords with secure, frictionless voice verification, enhancing both security and customer experience. With pre-built tasks, deployment is quick and easy, allowing organizations to customize verification flows and security rules to meet their needs.
Available on the Five9 Marketplace, Inference Studio Voice Biometrics offers real-time fraud prevention, protecting against threats like deepfake voice attacks and identity theft. Improve operational efficiency and deliver a secure, hassle-free customer experience with voice biometrics authentication.
Videos
Connect With Auraya
Reach out today and learn more about our technology. We’d love to chat!