Security and Privacy at Auraya
Security is fundamental to our operations.
Our commitment to enhancing our security and compliance ensures the highest integrity of our voice intelligence products and solutions.
Governance
Auraya establishes guidelines and regulations, oversees adherence to these regulations, and demonstrates our commitment to security and compliance when assessed by external auditors.
Our policies are based on the following principles;
Access should be restricted to individuals with a legitimate business need and provided in accordance with the principle of least privilege.
Security measures should be consistently applied throughout all parts of the organization.
The deployment of controls should be an iterative process, continually improving with greater effectiveness and auditability.
Security measures must be layered in accordance with the defense-in-depth principle.
General Information About This Policy
Auraya’s privacy and cookie policies has been updated for aurayasystems.com on 06/09/2023.
Our priority is to ensure your security and confidentiality with the personal information you provide us. We encourage you to read through this policy to understand how we collect, use and share your information. By visiting aurayasystems.com, you are accepting the practices described in this policy.
Cookies
Cookies we use and your opt-out options
Auraya uses cookies for various purposes to improve user experience across the website. We may use cookies to remember choices you have previously made which helps us provide personalized content to you.
We may use cookies to receive information about your location, device, IP address, search activity, browsing activity and browser and store this as a unique identifier for marketing analytics. We may use performance cookies to collect information about how you use our site – such as the pages you visit which helps us develop and deliver personalized content. We may also use social media plug in cookies to identify you across your social platforms such as LinkedIn and twitter for behavioural advertising, analytics and market research.
We also work with third party providers who generate analytics cookies on our website which are used to generate statistical information about your general browsing activity. These third parties may transfer this information to other parties and may sometimes use their own cookies to collect information about your activities on our website.
We do not govern the privacy policy and cookie policy of third parties on our website, in order to reject these cookies please contact the third party directly. We use Google Analytics for our marketing analytics and statistical information, to opt out of these cookies, you may have to install a chrome extension plug in, by visiting this link: https://chrome.google.com/webstore/detail/google-analytics-opt-out/fllaojicojecljbmefodhfapmkghcbnh?hl=en. You can also email info@aurayasystems.com if you have any questions and concerns regarding use of cookies on the website, and our team will get in touch to discuss your questions and concerns.
Information
How we collect your personal information
Auraya receives and stores any information entered on the website or given to us in any other way, including your ‘personal information’ that identifies you such as first name, last name, company name, email address, phone number, technology demo preference and personal message written to contact the company.
We may sometimes contract independent third-party sources to obtain both personal and non-personal information and add it to our account information. This includes demographic information, website browsing activity (page visits and duration), company, IP address, web browser software, referring website and location. This helps us tailor our marketing messages and provide a better customer experience through our website.
If you choose to use your social media personal identifiers to initiate discussions with our blogs, whitepapers and media on your personal social media profiles or our company profile, we access this information in accordance with the social media provider’s policies. This includes your profile picture, name, social media identifier and other information that you may choose to keep visible according to your privacy settings. We also collect your first name, last name, email address, phone number and messages sent to us while commenting on articles published on the website and while signing up for Auraya’s newsletters.
How we use your personal information
Auraya uses information gathered from you for general purposes such as communicating with you, responding to demo requests, information requested about software, services and company, setting up meetings to discuss an opportunity and contacting you to take discussions further, measuring interest in our software and services, questions and concerns, sharing our marketing documents such as brochures and whitepapers and providing a better customer experience through our website. We may also use your information to reach out to you for software demonstrations and upgrades, feedback related to company, product and services and share marketing and promotional information. Please note that you will have the opportunity to choose not to receive these email messages – you can let us know in writing by sending an email to info@aurayasystems.com and we will keep you out of future communications at the earliest.
How we share your personal information
Auraya has a network of partner organizations that Auraya collaborates with to offer voice biometrics as a solution. An updated list of partner organizations can be found on the website. Sometimes, we share your personal details with our partner organization to communicate jointly about our product and services, organize meetings and initiate discussions, submit a joint proposal, request for price and information and share marketing and promotional information about our joint solution, products and services. Please note that we do not have control over the privacy practices of our business partners, and we would encourage you to read and understand their practice separately.
We may also share your information for legal processes including and not limited to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us. We may use your personal information when it is appropriate to investigate, prevent, or act regarding illegal or suspected illegal activities, to protect and defend the rights, property, or safety of our company or this website, our customers and partners; and in connection with Auraya’s standard legal agreements. We may also share your personal information during a corporate transaction such as capital raising initiatives, mergers and acquisition. Please be advised that you will notified when your personal information has been shared for legal purposes and during corporate transactions, you will have an opportunity to choose not to have us share such information – you can write to us at info@aurayasystems.com and inform us of your decision and we will remove you from future communications at the earliest.
Your biometric information
Auraya may collect your voice biometric information for technology demonstrations along with your personal information such as mobile number, name, address and other contact details from time to time. This information will be used by Auraya for technology demonstration and research and development purposes only.
Auraya stores your speech and voice as a ‘.wav’ file along with your personal identifiers and the summary characteristics of the voice as a voiceprint. With each verification attempt by any user, the technology runs the summary characteristics of the received voice ‘a new voiceprint’ against your voiceprint and a whole database of collected voiceprints to verify or identify a speaker’s identity.
By participating in a technology demonstration, you automatically consent to providing your voice biometric information to Auraya. Auraya may use your biometric information to analyse your voice data as part of a larger data sample and may use it to improve the core technology that Auraya provides. Auraya does not share your biometric information with third parties without your formal consent.
In the event that your biometric information is stolen, hacked or misused in any manner and Auraya becomes aware of such an event, we will notify you of your privacy breach within 48 hours by contacting you on your given contact information. You have the right to refuse use of your biometric information for research purposes – please contact the Auraya team on info@aurayasystems.com to register your concerns and questions and the team will get in touch with you as soon as possible.
How you can access your personal information
You can access and update your contact information by contacting us on info@aurayasystems.com and a team member will be in touch with next steps. Auraya may have to retain your information on files, even if you are not a current customer/ partner or aren’t conducting business with us in any manner for record keeping purpose.
Children’s privacy
Auraya’s technology and services are not directed to children and hence we do not market to or accept communication from children or use their personal information for purposes listed in this document. Should someone under 13 send personal information to us, we will respond to the child to request for parental permission and not use the personal information for any other purpose listed on this document
Compliance with GDPR as set by the European Union
Auraya complies with GDPR and provides citizens and residents of the European Union access over how their personal information is used, shared or collected. Any queries, questions and concerns should be brought to the notice of the Auraya team by contacting them on info@aurayasystems.com. If there should be any data breaches that have adverse effect on user privacy, Auraya will notify you within 72 hours of a breach.
Changes made to policy
If we update our privacy policy, we will inform you by emailing you on the email address you have provided to us or by placing a notice on our website.
Questions and concerns
If you have questions or concerns regarding our privacy policy, please email info@aurayasystems.com with your message and we will endeavour to get back to you as soon as possible.