EVA for Genesys Cloud

EVA for Genesys Cloud readily available on Genesys AppFoundry

Organisations using Genesys platforms can now effortlessly integrate Auraya’s cutting-edge voice biometric technology into their contact centers, from the Genesys Appfoundry.

EVA is a groundbreaking Voice Biometric solution that is transforming the way organizations verify customer identities and enhance security in contact centers. By eliminating the need for traditional authentication methods such as PINs, passwords, and personal information, EVA offers a seamless and highly secure customer experience. This innovative technology simplifies the authentication process, making it frictionless for users while maintaining the highest standards of security.

EVA’s native integration with Genesys Cloud, significantly simplifies the deployment process for organizations. EVA for Genesys Cloud allows companies to activate EVA’s full range of voice biometric services with minimal effort. The Genesys Cloud orchestration tools enable easy configuration of EVA to meet specific identity verification and fraud prevention requirements, making it an ideal solution for businesses looking to enhance security without compromising on convenience.

EVA’s core functionality addresses the challenges of identity verification across multiple channels, including IVR systems, agent-assisted interactions, and chatbots. It streamlines and secures the process, reducing the need for customers to undergo tedious steps. EVA provides both active and passive verification methods, allowing businesses to choose the approach that best fits their needs and the preferences of their customers.

In IVR systems, EVA allows customers to access personalized self-service options by simply speaking to the system, eliminating the need for customers to remember and input complex authentication details, enhancing their experience and ensuring a higher level of security. The simplicity of voice-based authentication provides a more enjoyable and efficient experience.

For agent-assisted interactions, EVA pre-verifies calls before agents engage with customers, ensuring that the agent is speaking to a verified individual from the outset. Additionally, throughout the conversation, EVA continues to passively verify the customer’s identity, enhancing security and helping prevent fraud.

EVA also includes advanced fraud detection capabilities, providing an extra layer of protection against modern threats such as deepfake voice attacks and identity theft. Its real-time monitoring and security features help organizations safeguard their operations, creating a secure and trustworthy environment for customer interactions. With these robust protections, EVA strengthens contact center security while delivering a superior customer experience.