EVA For Genesys Cloud

EVA, is a cutting-edge Voice Biometric solution that revolutionizes the way organizations verify customer identities and enhance security in contact centers. This innovative technology eliminates the need for traditional authentication methods such as PINs, passwords, and other information, offering a frictionless and secure customer experience.

One of EVA's standout features is its native integration with Genesys Cloud. This integration simplifies the deployment process, allowing organizations to activate EVA's comprehensive voice biometric service effortlessly. Genesys Cloud orchestration tools enable the configuration of EVA to meet an organisation's specific requirements for identity verification and fraud prevention.

EVA's core functionality is designed to address the challenges associated with identity verification in IVR systems, agent conversations, and chatbots. It streamlines and secures the verification process, reducing the time-consuming and often irritating steps required from customers. EVA offers both active and passive verification methods to cater to different preferences and use cases.

In the IVR, EVA allows callers to access personalized self-service options simply by speaking to the system. This removes the need for customers to remember and input cumbersome authentication information, enhancing their experience while maintaining security.

For agent-assisted interactions, EVA provides a pre-verified call, ensuring that agents are dealing with legitimate customers from the start. Throughout the conversation, EVA continuously and passively verifies the caller's identity, further enhancing security and fraud prevention.

EVA also includes advanced fraud detection capabilities, which help organizations mitigate the risks associated with deepfake or synthetic voice attacks and identity theft. With its robust security measures and real-time monitoring, EVA provides a secure environment for customer interactions, bolstering trust and confidence in contact center operations.