Auraya’s EVA Forensics Now on Genesys AppFoundry
[Sydney, Australia, October 30, 2023] - Auraya, a renowned global leader in voice biometric technology, is thrilled to announce a significant expansion of its partnership with Genesys, a prominent provider of cutting-edge customer experience and contact center solutions. This collaborative step forward is set to revolutionize both security and customer interactions in the digital age.
As part of this expanded partnership, we are excited to introduce our groundbreaking EVA Forensics onto the Genesys AppFoundry, marking a monumental leap in the evolution of secure and seamless customer engagement.
In an era where massive volumes of sensitive data are managed, the omnipresent threat of security breaches is a paramount concern. EVA Forensics steps in as a powerful tool to counteract these challenges.
EVA Forensics operates proactively by monitoring conversations involving agents and voice bots, harnessing advanced algorithms to identify known or suspected fraudsters in real-time. It can swiftly detect and address suspicious activities, prompting re-authentication and other security measures to shield organizations and their valued clientele. Notably, EVA Forensics offers a robust defense mechanism against synthetic voices and deepfake attacks. Its sophisticated analysis capabilities discern disparities between genuine live speech and artificially synthesized speech, thus creating formidable barriers for fraudsters attempting voice manipulation.
The introduction of EVA Forensics to the Genesys AppFoundry opens up new horizons. This innovative solution is now readily accessible for integration and deployment, empowering organizations to bolster their security measures and elevate customer experiences across diverse channels.
Genesys, a trailblazer in the field, provides a comprehensive cloud-based contact center solution encompassing all indispensable components. Established in 1990, Genesys has ascended to global leadership in contact center technology. With a clientele exceeding 11,000 customers spanning more than 100 countries, Genesys has garnered acclaim from industry analysts and clients alike as a foremost authority in both cloud-based and on-premise customer experience technology.
Auraya stands at the forefront of voice biometric technology, enabling organizations and individuals to interact securely and conveniently. Through a vast global network of partners, we seamlessly integrate voice biometrics into secure customer-facing applications and advanced fraud detection solutions, spanning diverse industries, including government, education, healthcare, financial services, retail services, and telecommunications.
To delve into the future of voice authentication with EVA Forensics, visit our website, or email us: info@aurayasystems.com
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