Voice Biometrics helps organisations to prevent Identity theft
Identity theft is a serious problem that can have severe consequences for individuals and businesses. It causes financial loss, damage to credit scores, emotional stress, and reputational damage.
“With the increasing number of data breaches and identity theft cases, voice biometrics provides an effective solution for organisations to secure their customer's sensitive information.” – Biometric Update
Voice biometrics is a technology that uses unique characteristics of an individual's voice to verify the identity of customers as well as identify known fraudsters whilst they attempt account takeovers and identity theft.
This technology can safeguard against identity theft by enabling organisations to serve their customers without needing them to provide sensitive personal information such as name, address, birth date, and social security numbers. Customers that have provided a sample of their voice to verify their identity can access their sensitive information or services by simply talking with a voice bot or talking with a call centre agent. Voice biometrics can also be used in digital channels such as chat or apps by enabling a person to activate their device microphone and say a one-time passcode that is displayed on their screen to get convenient yet secure multi-factor authentication.
Voice biometrics is robust against fraudster attacks as it uses multiple characteristics of an individual's voice, to create their unique voiceprint. The technology uses a combination of physiological and behavioural attributes, such as the shape of the vocal tract, speaking patterns, and accent, to create a voiceprint that is unique to an individual.
Auraya’s EVA Voice Biometrics technology enables organizations to verify their customers identity by simply asking their customers to say their phone number or account number. The EVA voice biometric solution combines trusted devices like a smartphone with active and passive voice biometric verification to provide a secure multi-factor authentication process that is simple for customers to use seamlessly.
EVA can also be used to listen in the background to all conversations with agents and voice bots to detect known fraudsters and stop account takeovers and other fraud in real-time.
