Voice Authentication in Healthcare: Securing Patient Data
The healthcare industry is one of the fastest-growing industries across the globe. It is also one of the most demanding industries in terms of biometric security. Increasing fraud and identity theft cases have been facing the healthcare industry quite lately. So, voice biometrics in health care has only increased in demand over the last couple of years.
When voice biometrics is presented to the healthcare industry, then it could perfectly overcome these challenges as voice biometrics provides more accuracy and ease of usage than any other biometric system. Voice biometrics can be used in various healthcare applications like patient identification, access to medical records, processing of health insurance claims, and many more.
It also gives a form of security that is much more reliable than any physical token that can be used, such as passwords & OTP’s, because there are no tokens in the physical sense that can go missing or be stolen-a common phenomenon when other forms of authentication-credit cards, for example-are used.
Voice recognition is also in place to enable the reviewing and referencing of essential material from transcribed audio recordings of lectures, meetings, and consultations. It helps to speed up administrative work including making appointments that diminishes the weight of administration and streamline healthcare organizations.
Evolution of Voice Recognition Technology
It is a very time-consuming process for the healthcare teams, and documentation becomes laborious. The advent of AI in healthcare has made this possible, allowing healthcare organizations to improve efficiency to drive care outcomes. Through EVA voice biometrics technology from Auraya, healthcare organizations can add voice biometrics to any channel-telephony or digital channels.
With EVA’s multiple patented features and use of machine learning algorithms, it can continue enhancing users' voiceprints for accurate and secure verification performance over time.
EVA can flag and deflect fraudsters at their very first attempt with real-time fraud detection and prevention. Organizations can build impostor lists to monitor and block fraudsters. Any fraudster trying to punch through by using recorded, mimicked, or even generated synthetic voices will also be detected and blocked.
Benefits of Voice Recognition Technology in Healthcare with Auraya
Voice Authentication enables healthcare organizations to safeguard both physicians and patients.
Unlike fingerprint and facial biometrics, voice biometrics can be applied on any device with the application of a microphone or even an x-ray machine as a medical device, like on a tablet or a PC.
Access for getting the records and resources can be obtained through voice verification.
Auraya's EVA voice biometrics technology enables healthcare organizations to deploy voice authentication across any channel telephony or digital.
EVA's patented features and machine learning algorithms permanently and endlessly improve users' voiceprints, thus providing the most accurate and secure verification in the long run.
It offers real-time fraud detection and prevention by assigning flags to deflect unauthorized attempts to access.
A list of impostors may be made available for organizations to track and block known fraudsters.
EVA detects and blocks fraudsters using synthetic voices, such as an actual recording, mimicked or even generated.
Addressing Key Concerns: Privacy and security of Voice Biometrics in healthcare
However, with all these advantages are some drawbacks. Medical records are private and therefore need access by authorized personnel. Getting into them typically involves conventional and time-consuming procedures such as acquiring an SMS token and a one-time pin, whereby the user has to switch between devices or between apps. In addition, through the process of digitizing sensitive and private medical information, patients are exposed to the possibility of cyber security attacks. There are various ways cybercriminals can infiltrate healthcare data. For instance, criminals who can access the patient's devices or have a clue about the security answers to his/her account will easily gain access to the account. Compromised passwords can also expose patients' accounts and even their medical records to potential threats.
Summing up: Strengthening Healthcare security with Voice Biometrics
Auraya delivered the next-generation ArmorVox engine for the Health Services Support business unit of New South Wales Health. This included a cloud-based automated reset for the password reset is automated, enabling health professionals and others to reset their passwords at any time, from anywhere, using their voice to authenticate.
Voice authentication can also be used in other application scenarios such as voice-based login other than password-based log-ins over the internet. With ArmorVox patented technologies, health organizations will ascertain that the voiceprints obtained are of high quality and unique to each individual. Fraudsters can also easily be identified even when they try applying the Synthetic Voice generators.
With voice biometric security in place, the next step in advancing cyber security can be achieved while it is made more accessible to legitimate users while gaining entry into the data.
Want to learn more about Auraya's voice biometric AI technology? Reach out to us today at info@aurayasystems.com!