Current verification methods such as PINs, passwords, knowledge-based questions and one-time passcodes have become insecure and unreliable. Forgetting passwords and knowledge-based answers as well as switching applications to access one-time passcodes can often result in inefficient and cumbersome customer experience. These traditional verification methods have become more insecure and compromises KYC compliance.
EVA is an easy-to-consume, cloud-based voice biometric extension for telephony and digital channels. Powered by Auraya’s world leading voice biometric ArmorVox™ engine, EVA provides voice identification & verification and fraud detection capabilities. With EVA, businesses can customise their solution application using the standard Amazon Connect orchestration resources to modify call flows, functionality, business rules, reporting and agent screen displays.
Auraya is a world leader in voice biometric technology with the mission of empowering people and organisations to interact and engage with convenience and security in all channels and languages.
ArmorVox is Auraya’s next-generation voice biometric engine designed for telephony and digital channel implementations. ArmorVox allows partners to provide frictionless and seamless customer experience and improved digital security using machine learning algorithms and patented features such as automated tuning process, speaker-specific thresholds and background models, impostor mapping, synthetic voice detection and voice collection process from browsers.