The Amazon Connect Extension

Traditional Verification Methods Are Now Outdated

Current verification methods such as PINs, passwords, knowledge-based questions and one-time passcodes have become insecure and unreliable. Forgetting passwords and knowledge-based answers as well as switching applications to access one-time passcodes can often result in inefficient and cumbersome customer experience. These traditional verification methods have become more insecure and compromises KYC compliance.

Introducing EVA - the Amazon Connect Voice Biometric Extension

EVA is an easy-to-consume, cloud-based voice biometric extension for telephony and digital channels. Powered by Auraya’s world leading voice biometric ArmorVox™ engine, EVA provides voice identification & verification and fraud detection capabilities. With EVA, businesses can customise their solution application using the standard Amazon Connect orchestration resources to modify call flows, functionality, business rules, reporting and agent screen displays. 

Key Capabilities and Benefits

  • Easy, convenient and seamless verification of legitimate users for all transactions in all channels whilst protecting privacy.
  • Customer and agent satisfaction dramatically improves due to eliminated friction in the identity and verification process.

  • Improves regulatory compliance by checking for duplicate identities, preventing account takeover and continuous identity re-ground truthing of account holder.

  • Customisable solution application using standard Amazon Connect orchestration resources to satisfy client needs and requirements.

  • Guaranteed non-repudiable unique digital signature delivered for each verified transaction.

  • Enhanced security and frictionless experience when using cross-platform whether it's on the IVR, HTML5 browser or mobile app.

  • Real-time protection against fraudsters and identity thieves; protection from account holders repudiating transactions.

About Auraya

Auraya is a world leader in voice biometric technology with the mission of empowering people and organisations to interact and engage with convenience and security in all channels and languages.

ArmorVox is Auraya’s next-generation voice biometric engine designed for telephony and digital channel implementations. ArmorVox allows partners to provide frictionless and seamless customer experience and improved digital security using machine learning algorithms and patented features such as automated tuning process, speaker-specific thresholds and background models, impostor mapping, synthetic voice detection and voice collection process from browsers.

Capabilities Showcase

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