Voice Authentication
Authenticate customers through natural speech using their enrolled voiceprint, reducing reliance on passwords, PINs and repetitive security questions while adding protection against synthetic and replayed voice attacks.
Authentication
Without the Friction
Auraya helps organisations establish confidence in identity by combining voice biometrics with device and number intelligence, liveness and other risk signals — enabling secure authentication without relying on passwords, PINs or knowledge-based questions alone.
Traditional Authentication Was Built for a Different Threat Landscape
Traditional authentication methods are increasingly vulnerable in today's sophisticated threat environment. Security relies on factors that are now easily compromised: passwords can be stolen, security answers are susceptible to social engineering, and SMS codes can be intercepted. Furthermore, digital identity is under constant threat as phone numbers are spoofed, devices are compromised, and voices can now be cloned. Because of these escalating risks, no single authentication factor provides the whole answer.
Auraya combines multiple independent identity and risk signals to help organisations establish greater confidence in the person behind the interaction; without adding unnecessary friction for legitimate customers and employees.
Authentication Wherever Identity Matters
Auraya brings multiple authentication capabilities together in real time, allowing organisations to apply the appropriate level of security to each interaction while keeping legitimate customer and employee experiences simple.
Device & Number Intelligence
Assess device and number signals before the customer speaks, providing an independent indication of interaction risk. These signals can help flag risks such as spoofing, recent SIM or number changes, unrecognised devices and devices associated with previous fraud.
Employee & IT Service Desk Authentication
Authenticate employees for system access, password resets, account recovery and other high-risk service desk requests, helping reduce internal risk and manual authentication effort.
Digital Identity Verification
Establish identity during web, mobile and digital onboarding journeys, with voice biometrics supporting your existing identity verification and multi-factor authentication strategy.
Flexible Enrolment
Enrol customers where identity is already established; through IVR, voice-bot or live agent conversations, authenticated digital sessions, onboarding journeys or existing recordings.
Continuous Authentication
Maintain confidence beyond the initial authentication event by continuing to assess the speaker throughout an interaction, including when customers are transferred or escalated.
Authentication Across the EVA Ecosystem
Voice authentication and continuous identity assurance across enterprise contact centre interactions, helping organisations authenticate customers naturally while reducing reliance on passwords, PINs and repetitive security questions.
Extend voice authentication to web and mobile interactions, enabling customers to authenticate using the same centrally managed voiceprint across digital journeys.
Extend identity intelligence into fraud screening and investigation, helping organisations surface suspicious activity and probable threats associated with authenticated customer interactions.
One enrolment can serve across the EVA ecosystem, allowing customers to authenticate across contact centre and digital environments without creating separate biometric enrolment programmes or disconnected identity infrastructure.
ArmorVox is Auraya's proprietary voice biometric engine, providing the speaker recognition technology that underpins the EVA ecosystem. Its biometric matching capabilities support voice authentication across contact centre and digital interactions, while also enabling fraud screening and forensic analysis through EVA Forensics.
Business Outcomes
Implementing Auraya's authentication suite delivers tangible, measurable results for your organisation:
Reduced Authentication Friction
Reduce reliance on repetitive security questions and manual authentication checks, creating faster, more natural experiences for legitimate customers.
Operational Efficiency
Reduce the time agents and service teams spend on manual authentication, allowing them to focus on resolving customer and employee needs.
Strengthen Protection Against Social Engineering
Reduce reliance on knowledge-based authentication and other credentials that can be stolen, shared or socially engineered.