Speak to Our Team

Identity Assurance Built on More Than One Signal

By combining voice biometrics, device and number intelligence, fraud risk data, liveness and synthetic voice detection, and continuous verification, Auraya evaluates risk across every interaction. This multi-signal intelligence gives organisations a more complete view of identity and risk, helping them make more informed decisions in real time.

Proving Identity Shouldn't Create More Friction

Customers expect to access services quickly and securely, whether they are speaking with a live agent, using a voice bot or interacting through a digital channel. Yet establishing that they are the authorised person often relies on authentication methods that interrupt the experience and still leave gaps.

Credentials can be stolen, phone numbers spoofed, devices compromised and voices cloned. Relying on any one signal alone is no longer enough.

Auraya brings multiple independent risk signals together in real time, creating a more complete picture of the person, connection and interaction — helping organisations make more informed identity decisions without adding unnecessary friction.

The Five Core Signals

On every interaction, EVA assesses five core signals concurrently:

  1. Is this a device we trust?

    The device signal provides an initial identity claim before anyone speaks.

  2. Is this the person’s voice?

    Speech is matched against the enrolled voiceprint to provide a biometric match score.

  3. Is this a live person?

    The interaction is assessed for live, synthetic, replayed or injected audio.

  4. Is this someone we already know is a threat?

    The voice is screened against known and suspected fraudster profiles to surface probable matches.

  5. Is the authorised person still speaking?

    The speaker continues to be assessed throughout the interaction — at minute two and minute twenty, not just at the start.

One question is an opinion. Five questions, scored together, are a decision.

Intelligence Your Organisation Can Act On

EVA combines multiple risk signals into a scored assessment that can be exposed directly to your existing customer journey. Your organisation determines what happens next based on its own policies, risk thresholds and use case.

01

Allow

Let trusted interactions proceed with minimal friction.

EVA provides the intelligence but your organisation controls the decision.

Three Critical Outcomes.
One Integrated Approach.

Auraya's solutions bring identity and risk intelligence together across three critical outcomes for enterprise and government organisations.

Authentication

Establish greater confidence in who is interacting without introducing unnecessary friction for legitimate customers and employees.

Supporting capabilities include:
  • Voice Authentication
  • Number Authentication
  • Employee Authentication
  • Digital Identity Verification
  • IT Service Desk Authentication
Explore Authentication

Fraud Prevention

Surface known and emerging threats using voice, interaction and fraud intelligence to help organisations act before suspicious activity becomes a loss.

Supporting capabilities include:
  • Fraud Intelligence
  • Investigations & Forensics
Explore Fraud Prevention

Deepfake Detection

Assess interactions for synthetic, replayed and manipulated audio as part of a broader identity assurance strategy rather than relying on voice authentication alone.

Supporting capabilities include:
  • Deepfake Detection
  • Synthetic Voice Detection
  • Replay Attack Detection
Explore Deepfake Detection

Meet

EVA

Auraya's EVA family extends identity assurance and fraud protection across contact centre, digital and forensic environments using shared voiceprint infrastructure.

One enrolment can serve across the EVA ecosystem, allowing organisations to extend authentication and fraud protection across channels without creating separate biometric enrolment programmes or disconnected identity infrastructure.

Continuous voice authentication and identity assurance across enterprise contact centre interactions.

Virtual Native on the Platforms You Already Use

EVA is delivered as a service, but everything your team touches is native. Customer journeys are configured using the platform's own tools, with authentication status surfaced within the platform's own agent experience.

There is no proprietary orchestration layer to learn and no bolt-on agent desktop to install. Your existing platform team can configure and maintain customer journeys using the skills and tools they already know.

Faster Deployment

Production-ready flows help organisations deploy EVA in days, not months.

Simpler Ongoing Support

Your existing platform team can maintain customer journeys using familiar tools and skills.

New Use Cases Without Vendor Involvement

Adapt journeys for new queues, products, customer segments and risk levels using the platform's own tools.

Move Forward Without Starting Again

Transitioning from legacy voice biometric systems shouldn't mean losing years of customer enrolment investment.

Auraya can regenerate new EVA voiceprints from existing enrolment and authentication recordings, allowing established customer populations to transition without requiring mass re-enrolment.

Migration and new enrolment can run side by side, helping organisations modernise at their own pace while minimising disruption to customers.

Talk to Auraya About Migration

Built for Enterprise Environments

Auraya is designed for regulated, high-risk environments, supporting complex enterprise deployments and variable demand across local and global operations.

01

Flexible Deployment

Secure cloud, private cloud and on-premise options.

Built for Enterprise Security & Compliance

Auraya's solutions are developed, deployed and supported with security and compliance requirements in mind, helping organisations operate in complex and regulated environments.

ISO/IEC 27001:2022 certified

Covering product development, deployment and ongoing support.

SOC 2 Type II — report issued

Covering Security, Confidentiality and Availability trust criteria.

GDPR compliant

Meets stringent data privacy standards and supports subject rights.

Explore Security & Compliance

See How Auraya Fits Into Your Identity Strategy

Talk to our team about how Auraya's solutions can strengthen authentication, fraud prevention and synthetic voice protection within your existing environment.

Speak to Our Team