Banking & Financial Services
Seamlessly Replacing an End-of-Life Voice Biometric Service
Enhanced Multi-Channel Protection for a Leading Southeast Asian Bank
Discover how a leading Southeast Asian bank transitioned from an end-of-life voice biometric service to Auraya’s EVA Digital solution, strengthening deepfake protection and extending secure authentication across its digital banking channels.
The Challenge
When its existing Amazon Connect Voice ID service reached end of life, a leading Southeast Asian bank needed a replacement that would maintain secure customer authentication without disrupting existing operations.
The bank also needed to strengthen protection against identity fraud and synthetic voice threats, extend authentication into its digital banking channels and mobile app, and meet local data sovereignty requirements.
The Approach
The bank selected Auraya’s EVA Digital solution to provide voice biometric enrolment and authentication alongside forensic assessment and deepfake detection.
Pre-production validation enabled the bank’s security team to independently test deepfake deflection before deployment. The solution was integrated with the existing Amazon Connect environment and extended into digital channels and mobile banking, with infrastructure and data hosted entirely within Malaysia.
The Results
- 0
Known False-Accept or Deepfake Breaches
Zero known false-accept or deepfake breaches recorded since launch, strengthening the bank’s protection against evolving identity and synthetic voice threats.
- 3
Languages Supported
Voice authentication supporting English, Bahasa Malay and Mandarin, with infrastructure and data hosted within Malaysia to meet regional data sovereignty requirements.
- 0
Operational Downtime
Integration into existing digital banking channels and the mobile banking app without operational downtime, supporting a seamless transition for customers.
Discover the Full Customer Story
Explore how a leading Southeast Asian bank replaced an end-of-life voice biometric service while strengthening fraud protection and extending secure authentication across its digital channels.
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