Auraya Unveils EVA Suite Solutions on Genesys AppFoundry
[Sydney, Australia, November 20, 2023] - Auraya, a prominent player in the field of Voice Intelligence and a longstanding contributor to the Genesys AppFoundry, continues to pioneer advancements in Voice Biometrics. The journey commenced with the introduction of Auraya's AI-based ArmorVox Voice Biometric Verification for Genesys in 2016. Fast forward to October 2023, Auraya expanded its repertoire with the inclusion of EVA Forensics.
The much-anticipated addition of two innovative solutions has become a reality, as Auraya proudly announces the official listing of EVA for Genesys Cloud and EVA Web on the Genesys AppFoundry.
EVA for Genesys Cloud stands as a cutting-edge Voice Biometric solution designed to streamline customer identity verification in contact centers. By eliminating traditional authentication methods such as PINs and passwords, it ensures a frictionless and highly secure customer experience. EVA offers both active and passive verification methods, catering to a spectrum of use cases. In the IVR, customers can access personalized self-service by merely speaking, eliminating the need to remember complex authentication details. For agent-assisted interactions, EVA ensures agents start with pre-verified customers in the IVR and continuously verifies their identity, bolstering security. With native integration into Genesys Cloud, EVA simplifies deployment and configuration. It also incorporates advanced fraud detection capabilities to counter risks like deepfake attacks and identity theft through synthetic voices. EVA instills trust and confidence in contact center operations, providing a modern solution for secure customer interactions.
EVA Web stands as a versatile voice biometric solution tailored for various digital channels like web browsers, chat applications, or smartphone apps. It simplifies verification by prompting users to articulate the One Time Passcode (OTP) displayed on the screen, enhancing security and reducing the effort needed to access secure services.
With seamless integration into popular platforms like Genesys Cloud, EVA Web offers a convenient and secure online experience. It redefines web security by harnessing the power of voice, making it an ideal choice for contemporary online interactions.
Auraya's expansion on Genesys AppFoundry, featuring EVA for Genesys Cloud, EVA Forensics, and EVA Web, underscores the company's dedication to delivering advanced voice biometric solutions. These solutions not only enhance security and streamline identity verification but also create seamless customer interactions in the digital age. Organizations can benefit from deployment flexibility, choosing between Auraya's secure SaaS platform or a solution allowing them to retain all data on their own cloud instance, ensuring control over data while maintaining security and compliance.
Genesys offers a holistic cloud-based contact center solution that includes essential components. Since its establishment in 1990, Genesys has emerged as a global leader in contact center technology. Serving over 11,000 customers across 100 countries, Genesys is widely recognized by industry analysts and clients as a leading authority in both cloud-based and on-premise customer experience technology.
Auraya, a voice intelligence company, offers a secure and convenient means for organizations and individuals to interact. Through a global network of partners, Auraya integrates voice biometrics seamlessly into secure customer-facing applications and cutting-edge fraud detection solutions, catering to diverse sectors such as government, education, healthcare, financial services, retail, and telecommunications. Auraya's commitment is to enhance security and streamline interactions across various industries.
To learn more about EVA Suite Solutions, visit our website, or email us: info@aurayasystems.com
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