How Auraya's EVA Voice Biometric Technology is Revolutionizing Contact Centers?
Auraya's EVA voice biometric technology is a particularly powerful solution for contact centres looking to improve customer experience, reduce fraud, and enhance security during customer interactions. EVA is a cloud-based voice biometric solution that can be easily integrated with contact centre infrastructure, making it a flexible and scalable option for businesses of all sizes.
Auraya’s, EVA for Contact Centers provides a seamless customer experience by allowing customers to authenticate themselves simply by speaking, without the need for passwords or security questions. This reduces the time customers spend on authentication and enhances their overall experience. The technology also offers a high level of accuracy, which is critical for ensuring that the customer's voice is correctly identified and reducing the risk of fraudulent activities.
In terms of fraud prevention, EVA for Contact Centers can detect fraudulent attempts by analysing the voiceprints of both legitimate customers and fraudsters. It can also detect voice produced by synthetic voice generators, sometimes known as “deep fakes”. This allows contact centres to verify the identity of customers with a high degree of accuracy while preventing fraudsters from gaining unauthorized access to sensitive customer information.
EVA for Contact Centers also offers enhanced security features, such as multi-factor authentication, which combines voice biometric authentication with other security measures such as device based authentication. This provides an extra layer of security, reducing the risk of unauthorized access to sensitive customer information. EVA also prioritizes data security and privacy, using advanced encryption and security measures to protect voice biometric data, ensuring that it is stored and processed securely.
Auraya's EVA voice biometric technology is an ideal solution for contact centres looking to enhance their customer experience, reduce fraud, and improve security during customer interactions. To know more about EVA for Contact Centres, visit https://aurayasystems.com/technology/eva-for-contact-centers
