Preventing Account Takeover Attacks in Call Centers
An account takeover attack is a type of fraud where the cybercriminal obtains a person’s sensitive information illegally and uses it to take over or hack that person’s online accounts. Many cybercriminals attempt account takeover attacks for monetary gains. The financial and health sectors are prime targets. The cost of account takeover in terms of reputation damage, monetary loss and disruption to the lives of victims mean that organizations and their cybersecurity team must take stringent measures to reduce the risk of account takeovers.
Some of the common methods that cybercriminals use to steal their victims’ details include data breaches, phishing attacks, phone scams, bruteforce and account recovery attempts, spyware and stealing physical documents. Once the bad actors have the stolen personal details, the cybercriminals break into their victim’s accounts and begin defrauding them. This could include stealing more sensitive information, conducting personal banking services such as withdrawing or transferring money, or even using the account to order products online or create new accounts in the victim's name where they may incur debts.
One way cybersecurity leaders can reduce the risk and prevent account takeover attacks is by implementing voice biometrics. Voice biometrics allows organizations to verify a person's identity using their voice. Voice biometrics is used for secure and convenient identity verification. Voice biometric implementations are used in contact centers, and now more commonly when people interact on websites and mobile applications. By using the speaker’s voice to verify their identity, organizations can replace old and insecure security methods such as one-time passcodes, email verifications and secret questions. This means that cybercriminals will need more than just stolen sensitive information, they will require the right voice.
Auraya Voice Biometrics
Auraya Systems is a world leader in voice biometric technology that develops the next-gen voice biometric technologies which provides identification and verification as well as fraud detection capabilities for organizations. With Auraya, organizations can implement frictionless and robust voice biometric experience in their existing solutions, whether it’s for a password reset service, contact center support or simply accessing an online account. Auraya can assist organizations in deploying voice biometrics as a way to defend against the risk of account takeover attacks.
With voice biometrics and multi-factor authentication, cybercriminals will not be able to take over their victims’ accounts with just stolen personal information. The voice biometric system can identify that the cybercriminal’s voice is different from that of the account owner. Auraya’s voice biometric technology can be configured to detect mimicked or synthetically generated voices, alerting companies of fraudulent activity. Additionally, random challenges can be issued if a cybercriminal attempts to break into the system using a recorded voice. With random challenges, the person will be asked a random phrase, rendering the recorded voice of the victim useless.
Account takeover attempts are most prevalent in call centers and digital channels where you simply need to provide the correct information to verify identity. Fortunately, Auraya’s voice biometric technology can be implemented in both telephony and digital channels, allowing organizations to take advantage of its benefits in all customer engagement channels.
