Auraya is proud to announce a major milestone in our ongoing mission to deliver secure, frictionless voice authentication and fraud prevention solutions. EVA Forensics, our powerful real-time voice fraud and deepfake detection solution, is now officially available on the NICE CXexchange, the leading customer experience marketplace for NICE CXone users.
This integration marks a significant step forward in our commitment to helping enterprises around the world detect and prevent voice-based fraud – including synthetic voice attacks and deepfakes – with ease and accuracy.
Why This Matters
Today’s contact centers face growing security risks, from repeat fraud attempts to highly sophisticated voice cloning technologies that are difficult to detect with traditional security tools. As customer expectations for seamless service continue to rise, businesses must strike a delicate balance between frictionless customer experience and robust fraud prevention.
EVA Forensics solves this challenge.
By integrating EVA Forensics into NICE CXone via the CXexchange marketplace, organizations now have direct access to one of the most advanced voice biometric fraud detection solutions available, enabling them to:
• Identify known or suspected fraudsters in real time
• Detect synthetic and deepfake voice content during live interactions
• Trigger immediate re-authentication or escalation based on risk
• Maintain seamless customer interactions without compromising security
The result? Smarter contact centers that can act instantly on threats while preserving trust and user experience.
How EVA Forensics Works
EVA Forensics continuously monitors live and recorded voice interactions between agents, and callers. Using advanced biometric algorithms and synthetic speech detection technology, it flags anomalies, compares voiceprints with known fraud databases, and applies intelligent risk models to determine the appropriate action, all in real time.
This enables contact centers to respond instantly with security workflows such as step-up authentication, agent alerts, or session terminations when suspicious behavior is detected. It’s a powerful layer of protection that complements and enhances your existing fraud prevention tools.
About NICE
NICE Ltd. (NASDAQ: NICE) is a global enterprise software company specializing in cloud and on-premises solutions that enable organizations to make smarter decisions based on advanced analytics of structured and unstructured data. With over 25,000 customers in more than 150 countries, including 85 of the Fortune 100 companies, NICE is a leader in customer experience, financial crime prevention, compliance, and public safety. Its flagship product, CXone, is a comprehensive cloud-native customer experience platform that includes omnichannel routing, analytics, workforce optimization, automation, and AI capabilities.
About Auraya
Auraya is at the forefront of voice biometric technology, enabling secure and convenient interactions for organizations and individuals. Through a global network of partners, Auraya integrates voice biometrics into customer-facing applications and advanced fraud detection solutions across various industries, including government, healthcare, financial services, and telecommunications.
Read the Full Press Release
For full details about EVA Forensics on the NICE CXexchange, its features, use cases, and the broader impact of this integration, click here to read the official press release.
For more inquiries, please reach out to us at info@aurayasystems.com.
