EVA for Contact Centers Video

Organizations are looking to blockchain technology to enable secure and trusted digital services and transactions. According to the Global ID4D Datasheet,...

The adoption stage is a crucial part of a successful voice biometric implementation plan.  A new identity verification solution that...

Voice biometrics verifies the identity of authorized employees and customers by simply using their voices. It works by capturing a...

Self-service technology allows people to access information and complete transactions without human input from organizations. Well-designed self-service solutions provide people...

Traditional password reset systems involve providing some account details such as username or account number, answers to security questions, and...

Organizations that collect and store customer data must ensure that they use best practices for data protection. Customer service entities...

Chatbots are a software-based service solution that aims to simulate a human-like conversation between an organization and its customers. These...

The Australian Communications and Media Authority (ACMA) has set out new industry rules for the telecommunications industry to protect consumers...

Device based authentication involves using a device to identify and verify a user’s identity. This type of authentication involves using...