Auraya

EVA for Contact Centers

Verify Callers in the IVR and Reduce AHT

Deploy EVA into your on-premise or cloud-based contact center today! Whether it is on Avaya, Genesys, 8×8, Twilio, Five9 or Amazon Connect, EVA can be deployed for secure and frictionless IVR identity

Product Sheet

Genesys Cloud

EVA for Genesys Cloud

EVA for Genesys Cloud is a seamless, cloud-based voice biometric extension that delivers robust voice identification, verification, and fraud detection capabilities for organizations using Genesys Cloud platforms.

EVA’s native integration with Genesys Cloud simplifies deployment, enabling businesses to effortlessly incorporate voice biometrics into their contact center operations. With Genesys Cloud orchestration tools, organizations can customize call flows, authentication rules, functionality, and reporting to align with their specific business needs and customer experience goals.

Deploy EVA Voice Biometrics to your Genesys Cloud instance today via the Genesys AppFoundry!

Amazon Connect

EVA for Amazon Connect

 

EVA for Amazon Connect is a cloud-based voice biometric extension that enhances voice identification, verification, and fraud detection for Amazon Connect customers.

 

Key Features
• Seamless Integration – Easily deploy EVA into your Amazon Connect instance.
• Customizable – Modify call flows, business rules, reporting, and agent screens using standard Amazon Connect orchestration resources.
• Multi-Platform Deployment – EVA can also be integrated into other cloud-based contact center platforms.

 

 

EVA now available on the AWS Marketplace.

Five9

Inference Studio Voice Biometrics, Powered by EVA

Inference Studio Voice Biometrics, powered by EVA, seamlessly integrates advanced voice authentication into intelligent virtual agents on the Five9 platform. This solution replaces traditional PINs and passwords with secure, frictionless voice verification, enhancing both security and customer experience.

EVA for Five9

EVA, Auraya’s advanced voice biometric solution, is now natively integrated with Five9 via the CX Marketplace, enabling seamless and secure identity verification across contact centers. EVA for Five9 allows customers to authenticate by simply speaking through IVR, agents, or chatbots. EVA pre-verifies callers, continuously verifies identity, and detects fraud in real-time, including deepfake threats.

Deploy EVA Voice Biometrics today through the Five9 CX Marketplace.

NICE

EVA for NICE

EVA, Auraya’s advanced voice biometric solution, is now natively integrated with NICE CCaaS, enabling seamless and secure identity verification across contact centers.
Organisations using NICE platforms can now effortlessly integrate Auraya’s cutting-edge voice biometric technology into their contact centers, from the NICE CXexchange.

EVA for NICE allows companies to activate EVA’s full range of voice biometric services with minimal effort. EVA’s core functionality addresses the challenges of identity verification across multiple channels, including IVR systems, agent-assisted interactions, and chatbots. It streamlines and secures the process, reducing the need for customers to undergo tedious steps.


Deploy EVA Voice Biometrics today through the NICE CX Exchange Marketplace.

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