EVA for Contact Centers
Improve caller experience, reduce operational costs, and enhance security with EVA—Auraya’s voice biometric solution for contact centres. EVA integrates seamlessly with your existing on-premise or cloud-based contact center infrastructure, enabling fast and secure caller verification directly within the IVR, before the call reaches an agent.
EVA can be deployed across leading platforms including Avaya, Genesys, 8×8, Twilio, Five9, and Amazon Connect, allowing you to authenticate users in real time using their unique voiceprint. This reduces reliance on outdated and inefficient knowledge-based authentication methods, significantly lowering average handle time (AHT) and improving first-call resolution.
With EVA, customers can speak naturally and be verified quickly without friction. Agents receive pre-authenticated calls, allowing them to focus on delivering better support instead of spending time verifying identity. EVA also adds an extra layer of security, helping prevent fraud and identity theft while ensuring compliance with data privacy regulations.
Key Benefits of Deploying EVA in Your Contact Centre:
- Faster Call Handling: Eliminate time spent on security questions and reduce AHT.
- Enhanced Customer Experience: Frictionless and natural voice-based authentication.
- Platform Agnostic: Deploy on your existing system—NICE, Genesys, Five9, or Amazon Connect.
- Improved Security: Biometric authentication that can’t be stolen, shared, or forgotten.
- Scalable & Flexible: Easily adapt to evolving customer and operational needs.
Whether you’re modernizing an existing IVR system or launching a new contact center, EVA offers a scalable, secure, and efficient solution to meet your needs.
Genesys Cloud
Amazon Connect
EVA for Amazon Connect
EVA for Amazon Connect is a cloud-based voice biometric extension that enhances voice identification, verification, and fraud detection for Amazon Connect customers.
Key Features
• Seamless Integration – Easily deploy EVA into your Amazon Connect instance.
• Customizable – Modify call flows, business rules, reporting, and agent screens using standard Amazon Connect orchestration resources.
• Multi-Platform Deployment – EVA can also be integrated into other cloud-based contact center platforms.
EVA now available on the AWS Marketplace.
Five9
NICE
EVA for NICE
EVA, Auraya’s advanced voice biometric solution, is now natively integrated with NICE CCaaS, enabling seamless and secure identity verification across contact centers.
Organisations using NICE platforms can now effortlessly integrate Auraya’s cutting-edge voice biometric technology into their contact centers, from the NICE CXexchange.
EVA for NICE allows companies to activate EVA’s full range of voice biometric services with minimal effort. EVA’s core functionality addresses the challenges of identity verification across multiple channels, including IVR systems, agent-assisted interactions, and chatbots. It streamlines and secures the process, reducing the need for customers to undergo tedious steps.
Deploy EVA Voice Biometrics today through the NICE CX Exchange Marketplace.
