Ash Kumar, Contact Strategy | Credit Risk | Global Financial Services at Telstra

Home / Ash Kumar, Contact Strategy | Credit Risk | Global Financial Services at Telstra

“It’s pretty awesome. Auraya’s ArmorVox voice biometric technology allowed us to achieve our target of 15sec reduction in AHT and focus on providing better customer service. I can’t say enough about how well Auraya designed the voice biometrics portal. The portal is designed around keeping the cost low and also making sure that sensitive customer details are secure. I’m impressed with the service orientation I find when I interact with Auraya. The guys listen carefully and they get it very quickly. They respond to questions almost immediately and address problems very effectively. They are really easy to work with and seem to appreciate their customers. Auraya helped with a successful roll out of the new authentication platform.”