ArmorVox Next Generation Voice Biometrics for Telecommunications
In today’s competitive environment, technology plays a key role in helping organizations automate and simplify processes, and provides customers with a more personal, differentiated and connected experience. Auraya understands your business vision and your commitment to make your customer experience nothing less than extraordinary. Our technology will not only provide you with a more secure way of verification, but also make your customer’s interactions at critical touch points more delightful.
Telstra achieved a target of 15 seconds reduction in average handling time along with a seamless customer experience by implementing ArmorVox.
”It’s pretty awesome. I can’t say enough about how well Auraya designed the voice biometrics portal. The portal is designed around keeping the cost low and also making sure that sensitive customer details are secure. Telstra recently engaged Auraya to pilot our Voice Biometrics in our PACC team. Auraya worked with Telstra internal IT to help design the platform. Auraya helped with a successful roll out of the new authentication platform. Auraya’s ArmorVox voice biometric authentication technology allowed us to achieve our target of 15sec reduction in AHT and focus on providing better customer service.” Ash Kumar, Contact Strategy, Credit Risk and Global Financial Services at Telstra
Make your customer experience a competitive differentiator today. With our intelligent voice biometrics technology ArmorVox integrated to your systems.
ACHIEVE DESIRED BUSINESS OUTCOMES WITH ARMORVOX
VOICE BIOMETRICS IMPLEMENTATION IN TELECOMMUNICATIONS
The ROI on Voice Biometrics: Cost Savings to Organizations
The cost of manual authentication in call centres can be anywhere between 10% and 15% of the total people cost of the contact centre. By implementing voice biometrics, the biggest cost saving comes from eliminating the need for customers to call a contact centre – because they can complete their transaction or enquiry in their preferred digital channel securely.
ArmorVox four digit random challenge
At Auraya, we take security seriously. Which is why we designed the four digit random challenge – to keep impostors out. Building on ArmorVox’s highly secure text-prompted voice biometric function; we have introduced a new feature; a simple four digit random challenge response. This capability helps defeat tape recorder attacks across channels.
Overcoming security vulnerabilities with Next Generation Voice Biometrics
A recent BBC article detailed a voice biometric breach that occurred when a journalist gained access to his twin brother’s HSBC bank account. The article exposes some common flaws in the design of legacy voice biometric solutions. A well-designed system would consider the threat model of adversaries so that the risks of a breach are well managed.