TELECOMMUNICATIONS

In today’s competitive environment, technology plays a key role in helping organizations automate and simplify processes, and provides customers with a more personal, differentiated and connected experience. Auraya understands your business vision and your commitment to make your customer experience nothing less than extraordinary. Our technology will not only provide you with a more secure way of verification but also make your customer’s interactions at critical touch points more delightful.

ARMORVOX CAPABILITIES

Contact Centres

Automate customer identification and authentication processes and reduce agent handling times.

Digital Apps

Secure second-factor authentication for enabling high risk and high value transactions for customers on digital apps.

Password Resets

Automate voice-enabled password resets to improve user experience and saves valuable time.

Voice E-Signatures

Implement legally binding transaction authorization securely and conveniently through users’ voice prints as e-signatures.

Impostor Mapping

Automatically wash every new enrollee through the database of existing enrollees to identify potential duplicate voice prints. 

Fraudster List

Detect and track fraud using fraudster lists in real-time by cross-matching over 25,000,000 voice prints per hour.

SPOTLIGHT CASE

Telstra logo

Telstra Retail

Telstra achieved their target reduction in average handling time by implementing our ArmorVox biometric engine.

"it's pretty awesome. I can’t say enough about how well Auraya designed the voice biometrics portal. The portal is designed around keeping the cost low and also making sure that sensitive customer details are secure. Telstra recently engaged Auraya to pilot our Voice Biometrics in our PACC team. Auraya worked with Telstra internal IT to help design the platform. Auraya helped with a successful roll out of the new authentication platform. Auraya’s ArmorVox voice biometric authentication technology allowed us to achieve our target of 15 seconds reduction in average handling time and focus on providing better customer service."
— Ash Kumar, Contact Strategy, Credit Risk and Global Financial Services at Telstra

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