Voice Biometrics in Telecoms


In today’s competitive environment, technology plays a key role in helping organisations automate and simplify processes, and provides customers with a more personal, differentiated and connected experience. Auraya understands your business vision and your commitment to make your customer experience nothing less than extraordinary. Our technology will not only provide you with a more secure way of verification but also make your customer’s interactions at critical touch points more delightful.

Implementing voice biometrics in use cases such as contact call centres means that customers don’t have to remember knowledge-based asnwers such as T-Pins, PINs, passwords or security answers. All customers would not is their own, unique voice. By enrolling customer voiceprints, companies can take advantage of features such as voice identification and voice verification capabilities. With patented security features, not only will the customer experience be delighful, but it will also bolster security to new levels. Auraya’s ArmorVox engine can be implemented into any channels and for any use cases in a telephony or digital platform. Take advantage of voice biometrics and engage with your customers in a unique and delightful way.

ArmorVox Capabilities

ArmorVox voice biometrics on Apple family
  • Contact Centres ​​Actively or passively authentication customer identity and reduce agent-handling times.
  • Digital Apps Secure second-factor authentication for enabling high-risk and high-value transactions for customers on digital apps.
  • Password Resets Automate seamless voice-enabled password resets to improve user experience and save valuable time.
  • Voice E-Signatures Implement legally binding transaction authoridation securely and conveniently through user voiceprints as e-signatures.
  • Impostor Mapping Automatically wash every new enrollee through the database of existing enrollees to identify potential duplicate voiceprints.
  • Fraudster List Detect and track fraud using fraudster lists in real-time by cross-matching over one million voiceprints per minute.

Spotlight Case

Telstra Retail

Telstra achieved their target reduction in average handling time by implementing our ArmorVox biometric engine.

“it’s pretty awesome. I can’t say enough about how well Auraya designed the voice biometrics portal. The portal is designed around keeping the cost low and also making sure that sensitive customer details are secure. Telstra recently engaged Auraya to pilot our Voice Biometrics in our PACC team. Auraya worked with Telstra internal IT to help design the platform. Auraya helped with a successful roll out of the new authentication platform. Auraya’s ArmorVox voice biometric authentication technology allowed us to achieve our target of 15 seconds reduction in average handling time and focus on providing better customer service.”
— Ash Kumar, Contact Strategy, Credit Risk and Global Financial Services at Telstra


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