RETAIL SERVICES

When implementing ArmorVox in retail services, you can secure all your channels. This ensures that both you and your customers are well protected. It’s never been so simple, easy and efficient. Our product can be easily integrated and deployed across all channels, providing a seamless experience for all your stakeholders. Moreover, our built-in security features ensure that security and customer satisfaction are never compromised. Our patented Impostor Map alerts you of potential duplicate enrollees and ArmorVox’s fast cross-matching with hot lists and fraudster lists alerts you to fraudulent activity in real time, so you are well positioned to act and protect the organisation.

ARMORVOX CAPABILITIES

Contact Centres

Automate customer identification and authentication processes and reduce agent handling times.

Digital Apps

Secure second-factor authentication for enabling high risk and high value transactions for customers on digital apps.

Password Resets

Automate voice-enabled password resets to improve user experience and saves valuable time.

Voice E-Signatures

Implement legally binding transaction authorization securely and conveniently through users’ voice prints as e-signatures.

Impostor Mapping

Automatically wash every new enrollee through the database of existing enrollees to identify potential duplicate voice prints. 

Fraudster List

Detect and track fraud using fraudster lists in real-time by cross-matching over 25,000,000 voice prints per hour.

SPOTLIGHT CASE

Telstra logo

Telstra Retail

Telstra achieved their target reduction in average handling time by implementing our ArmorVox biometric engine.

"it's pretty awesome. I can’t say enough about how well Auraya designed the voice biometrics portal. The portal is designed around keeping the cost low and also making sure that sensitive customer details are secure. Telstra recently engaged Auraya to pilot our Voice Biometrics in our PACC team. Auraya worked with Telstra internal IT to help design the platform. Auraya helped with a successful roll out of the new authentication platform. Auraya’s ArmorVox voice biometric authentication technology allowed us to achieve our target of 15 seconds reduction in average handling time and focus on providing better customer service."
— Ash Kumar, Contact Strategy, Credit Risk and Global Financial Services at Telstra

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