Voice Biometrics in Health Services

Health Services

There is no doubt that protecting customer data is one of the most important things companies consider. Especially in the health industry, medical history records and activities are private and personal to each customer and must be protected as such. Additionally, time is precious and technology is used to improve user experience, not hinder it. 

With ArmorVox voice biometrics, health professionals can utilise voice biometrics for serval services such as easy password resets. When accessing accounts or personal information, utilising voiceprints to authenticate their identity saves time and effort. Time is not wasted trying to remember knowledge-based questions to authenticate their identity. Additionally, with governments such as the Australian Government implementing new services such as My Health Record, Australians can now access their records anywhere and anytime via online. This however can pose risks such as identity theft and leaked personal information when fraudsters attempt to break into the system. With ArmorVox, companies can provide a solution where users authenticate their identity via their voice before accessing necessary information, allowing for seamless and secure experience.

To ensure accuracy and performance, Auraya’s patented features such as Tuned UBM, Speaker-Specific Thresholds and Speaker-Specific Background Models and Active Learning ensures that the best quality voiceprints are always used with the best level of security.

ArmorVox Capabilities

ArmorVox voice biometrics on Apple family
  • Contact Centres ​​Actively or passively authentication customer identity and reduce agent-handling times.
  • Digital Apps Secure second-factor authentication for enabling high-risk and high-value transactions for customers on digital apps.
  • Password Resets Automate seamless voice-enabled password resets to improve user experience and save valuable time.
  • Voice E-Signatures Implement legally binding transaction authoridation securely and conveniently through user voiceprints as e-signatures.
  • Impostor Mapping Automatically wash every new enrollee through the database of existing enrollees to identify potential duplicate voiceprints.
  • Fraudster List Detect and track fraud using fraudster lists in real-time by cross-matching over one million voiceprints per minute.

Spotlight Case

New South Wales Health

Auraya has successfully delivered automatic password resets for the Health Services Support Business Unit of New South Wales Health in partnership with Telstra. The system resides in Telstra’s cloud service. Secure, automated password resets allow health service professionals, temporary staff and contractors to obtain and change their password 24 hours a day, 7 days a week conveniently. This saves time and money for the organization and boosts productivity, privacy and security.


become a partner today