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ArmorVox Next Generation Voice Biometrics for Financial Services

We understand that serving your customers intelligently and securely is a key priority for you. With a focus on smart technology, such as voice biometrics, you can dramatically improve the way your customers interact with your services. You can help them get their job done faster, adding more security and efficiency to the entire process. Win over your customers by enabling voice biometric technology in your apps, website and chat. We support banks, internet banks, credit unions, savings and loan associations, insurance companies and all financial services organizations with optimizing their security, regulatory and customer experience.  

47% of Bank of New Zealand customers verify with ArmorVox everyday.

Within weeks of implementation with BNZ, over 300,000 customer calls were recorded and analysed successfully. The wide range of accents in New Zealand along with the use of different Maori languages and Asian and Pacific Island languages and accents are all enrolled by ArmorVox and verified with great accuracy and precision. Within 14 months of operation, 47% of customers verified their voice print every day. Targeting the high frequency calling database has helped BNZ save time and money spent on manual authentication, all while empowering their customers with a more secure and easy banking experience.

ARMORVOX SOLUTIONS

Digital Apps

Secure second-factor authentication for enabling high risk and high value transactions for customers on digital apps. With a single step verification process, you can double the security while greatly enhancing user experience.

DIY Password Resets

Empower customers and employees to reset passwords on the go using their voice. Automating password resets saves you time, cost and money - and boosts business productivity.

Contact Centre

By automating customer authentication using voice biometrics, you can reduce agent handling time by 10 - 15%. Agents can directly handle customer enquiries and boost overall organizational productivity and efficiency.

Impostor Map

Impostor Maps “wash” every new enrollee through the data base of existing enrollees to identify potential duplicate voice prints. Voice prints of known fraudsters can be enrolled - helping you proactively manage fraud.

Fraudster & Recent Activator Lists

Detect and track fraud using Fraudster Lists. ArmorVox fast cross-matching, operates at over 2,500,000 cross-matches per minute in real-time fraud detection and tracking. 

Voice E-Signatures

By empowering customers to use their voice as e-signatures, you can implement legally binding transaction authorization securely and conveniently.

Power your systems with ArmorVox today. So you don't have to deal with fraud, scams or schemes - and you can greatly improve your customer experience overnight.

ACHIEVE DESIRED BUSINESS OUTCOMES WITH ARMORVOX

Business Productivity

 Dramatically reduce handling time per customer in the call centre | Allow more self service in the IVR and digital channels | Reduced effort needed to handle complaints related to fraud Eliminate post call authorization processes as digital signatures are automatic | Agent engagement increases by eliminating frustrating manual verification

Cost Savings

Dramatically reduce costs as digital channels can verify secure transactions | Eliminate SMS charges | Eliminate RSA tokens for secure log on and out of band authentication | Reduced cost to confirm transactions with mail outs and manual processes | Eliminate password reset costs | Biometric verification lowers the cost of regulatory compliance with AML and KYC

Delight Customers

No more pins and passwords to remember! People value privacy | All digital transactions will become easy, convenient and secure | Empower customers with the latest technology and security offering | Customer satisfaction improvements by eliminating frustrating manual verification process

Team Member Engagement

Implement automated verification to greatly improve agent engagement | Allow agents to work from home knowing that only authenticated agents are talking to clients | Positive agent engagement equals better customer satisfaction and reduced agent turnover

Manage Fraud Proactively

Identify and mitigate fraud in real-time | Go from being reactive to proactive at managing fraudsters and nuisance callers | Retain a database of fraudsters and suspected fraudsters | Share real fraud data across the enterprise and across the industry 

Security Benefits

Deploy trusted transaction and communication online | Connect voice biometrics to other security and threat indicators to provide enterprise wide security for all channels | Add a layer of security to chat, social media and watches | Lower the cost of compliance by using voice biometrics | Offer trusted secure service from kiosks and bots

VOICE BIOMETRICS IMPLEMENTATION IN FINANCIAL SERVICES

Voice alongside fingerprint: double your security, double your benefits

Banks globally are widely incorporating fingerprint technology in their digital apps for customers to securely access their personal accounts and make transactions. Enabling voice prints to be used as the second factor completes the journey for simplicity and convenience and adds high security and regulatory compliance.

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ArmorVox four digit random challenge

At Auraya, we take security seriously. Which is why we designed the four digit random challenge – to keep impostors out. Building on ArmorVox’s highly secure text-prompted voice biometric function; we have introduced a new feature; a simple four digit random challenge response. This capability helps defeat tape recorder attacks across channels.

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Do your customers have a voice print yet?

Understanding voice biometrics for banks and financial services: from the perspective of regulators, shareholders and customers – strengthening security around services to protect the institution, its assets and customers’ personal information from theft and loss is always a key priority. Providing security which is convenient for customers  is where the real challenge is. 

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