ArmorVox Next Generation Voice Biometrics for Financial Services
We understand that serving your customers intelligently and securely is a key priority for you. With a focus on smart technology, such as voice biometrics, you can dramatically improve the way your customers interact with your services. You can help them get their job done faster, adding more security and efficiency to the entire process. Win over your customers by enabling voice biometric technology in your apps, website and chat. We support banks, internet banks, credit unions, savings and loan associations, insurance companies and all financial services organizations with optimizing their security, regulatory and customer experience.
47% of Bank of New Zealand customers verify with ArmorVox everyday.
Within weeks of implementation with BNZ, over 300,000 customer calls were recorded and analysed successfully. The wide range of accents in New Zealand along with the use of different Maori languages and Asian and Pacific Island languages and accents are all enrolled by ArmorVox and verified with great accuracy and precision. Within 14 months of operation, 47% of customers verified their voice print every day. Targeting the high frequency calling database has helped BNZ save time and money spent on manual authentication, all while empowering their customers with a more secure and easy banking experience.
Power your systems with ArmorVox today. So you don't have to deal with fraud, scams or schemes - and you can greatly improve your customer experience overnight.
ACHIEVE DESIRED BUSINESS OUTCOMES WITH ARMORVOX
VOICE BIOMETRICS IMPLEMENTATION IN FINANCIAL SERVICES
Voice alongside fingerprint: double your security, double your benefits
Banks globally are widely incorporating fingerprint technology in their digital apps for customers to securely access their personal accounts and make transactions. Enabling voice prints to be used as the second factor completes the journey for simplicity and convenience and adds high security and regulatory compliance.
ArmorVox four digit random challenge
At Auraya, we take security seriously. Which is why we designed the four digit random challenge – to keep impostors out. Building on ArmorVox’s highly secure text-prompted voice biometric function; we have introduced a new feature; a simple four digit random challenge response. This capability helps defeat tape recorder attacks across channels.
Do your customers have a voice print yet?
Understanding voice biometrics for banks and financial services: from the perspective of regulators, shareholders and customers – strengthening security around services to protect the institution, its assets and customers’ personal information from theft and loss is always a key priority. Providing security which is convenient for customers is where the real challenge is.