FINANCIAL SERVICES

We understand that serving your customers intelligently and securely is in regulatory compliance. With a focus on smart technology, such as voice biometrics, you can dramatically improve the way your customers interact with your services. You can help them get their job done faster, adding more security and efficiency to the entire process. Win over your customers by enabling voice biometric technology in your apps, website and chat. We support banks, internet banks, credit unions, savings and loan associations, insurance companies and all financial services organizations with optimizing their security, regulatory and customer experience.

ARMORVOX CAPABILITIES

Contact Centres

Automate customer identification and authentication processes and reduce agent handling times.

Digital Apps

Secure second-factor authentication for enabling high risk and high value transactions for customers on digital apps.

Password Resets

Automate voice-enabled password resets to improve user experience and saves valuable time.

Voice E-Signatures

Implement legally binding transaction authorization securely and conveniently through users’ voice prints as e-signatures.

Impostor Mapping

Automatically wash every new enrollee through the database of existing enrollees to identify potential duplicate voice prints. 

Fraudster List

Detect and track fraud using fraudster lists in real-time by cross-matching over 25,000,000 voice prints per hour.

SPOTLIGHT CASE

Bank of New Zealand logo

Bank of New Zealand

Within weeks of implementation with the Bank of New Zealand, over 300,000 customer calls were recorded and analysed successfully. The wide range of accents in New Zealand, along with the use of different Maori languages and Asian and Pacific Island languages and accents, were enrolled by ArmorVox and verified with great accuracy and precision. Within 14 months of operation, 47% of customers verified their voice prints every day. Targeting the high-frequency calling database has helped the Bank of New Zealand save time and money spent on manual authentication, all while empowering their customers with more secure and easy banking experience.

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