Auraya Coronavirus (COVID-19) Statement

Auraya Coronavirus (COVID-19) Statement

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MEDIA Auraya Updates and News Auraya Coronavirus (COVID-19) Statement Paul Magee | March 18, 2020 | 2 minutes An update on Auraya’s safety and wellbeing activities [SYDNEY, NSW, March 2020] – Auraya takes the safety and wellbeing of its employees and others very seriously. Taking into account the best advice from relevant experts to ensure the safety and well being of employees, their families and the wellbeing of customers and the general community, all Auraya employees will be working from home until further notice. Travel will also be restricted to comply with current travel restrictions.Rest assured that all Auraya employees are well equipped to work from home and can carry out their regular duties. All digital resources are available from Auraya’s cloud service providers. Auraya will continue to develop and…
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Auraya Integrates Zendesk

Auraya Integrates Zendesk

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MEDIA Auraya Updates and News Auraya Integrates Zendesk Paul Magee | February 19, 2020 | 3 minutes Improving Support Services for Partners [SYDNEY, NSW, February 2020] – Auraya, a world leader in voice biometric technology, announces today the integration of Zendesk into Auraya’s support services and an expansion of services to Auraya’s sandbox evaluation portal. Zendesk is a customer service software company that provides cloud-based support and sales customer service applications. Auraya has integrated Zendesk’s Support and Guide services to provide a frictionless support experience for Auraya’s reseller partners and end-user organisations. Now, partners and end-user customers can submit and track their own case tickets and receive faster responses. This integration replaces Auraya’s previous traditional ‘support forum structure’. Additionally, partners can access and read through frequently asked questions (FAQs) and…
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EVA Voice Biometric Fraud Detector Gets an Upgrade

EVA Voice Biometric Fraud Detector Gets an Upgrade

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MEDIA Auraya Updates and News EVA Voice Biometric Fraud Detector Gets an Upgrade Paul Magee | January 30, 2020 | 3 minutes Allowing Organisations to Manage Fraud Seamlessly in Real-Time [SYDNEY, NSW, January 2020] – Auraya announces today the release of an expanded set of capabilities for its EVA fraud detection solution. EVA Fraud Detector is used by organisations to provide real-time detection of fraudsters when they try to hack customer accounts or create new accounts.The new capabilities includes a more robust real-time fraud detection, improved digital platform implementations and a new fraud detection management console interface. This new set of capabilities enables organisations to provide secure customer interactions while simplifying the process of detecting and managing fraudsters.When a fraudster tries to impersonate the identity of a customer in the…
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EVA Deployed for Identity Verification Capability

EVA Deployed for Identity Verification Capability

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MEDIA Auraya Updates and News EVA Deployed for Identity Verification Capability Paul Magee | November 15, 2019 | 3 minutes Australian Telecommunications Company Deploys EVA for Amazon Connect [SYDNEY, NSW, November 2019] – Auraya announces today the deployment of EVA voice biometrics into an Australian telecommunications company for identity verification purposes. EVA, the Amazon Connect voice biometric extension from Auraya, has been deployed in by one of the region's largest telecommunications to verify the identity of individuals by recognising the unique characteristics of their voice. The company is using the technology to make it easier for customers to confirm their identity whilst addressing security and fraud attempts. Organisations are using EVA to address the privacy and security concerns of their customers and deliver frictionless experience when verifying the user’s identity. All organisations…
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EVA Deployed for Fraud Detection Capability

EVA Deployed for Fraud Detection Capability

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MEDIA Auraya Updates and News EVA Deployed for Fraud Detection Capability Paul Magee | October 22, 2019 | 3 minutes Global Financial Services Organisation Deploys EVA for Amazon Connect [SYDNEY, NSW, October 2019] – Auraya announces today the deployment of EVA voice biometrics into a global financial organisation for fraud detection purposes.EVA, the Amazon Connect extension for voice biometrics, has been activated to protect the customers of a leading financial services organisation in their North American, European and Asia-Pacific business operations. EVA listens to every call received by their contact centres and identifies if any caller matches the voiceprint of known fraudsters.Over recent years, the organisation has recorded many calls to its call centres that were subsequently found to be fraudulent calls. The fraudsters use a range of techniques to…
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