Goode Intelligence Interviews CTO Dr. Clive Summerfield

Goode Intelligence Interviews CTO Dr. Clive Summerfield

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MEDIA Auraya Blog Goode Intelligence Interviews CTO Dr. Clive Summerfield Angelo Gajo | February 19, 2020 | 4 minutes Goode Intelligence interviewed our CTO and co-founder, Dr. Clive Summerfield December last year for the Biometric Summit 2019 event in London. The interview covered the present challenges of biometric technology and its potential benefits to customer experience and security. Most importantly, it focused on the capabilities of voice biometrics and how it can seamlessly achieve delightful customer experience and bolster security. Below is the transcript for the interview between Goode Intelligence (GI) and Dr. Clive Summerfield (CS). You can check out the official published interview here.GI: What challenges are organisations facing today that you feel biometrics can help to solve?CS: Biometrics – specifically voice biometrics – solve not just the burgeoning…
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Active Versus Passive Verification

Active Versus Passive Verification

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MEDIA Auraya Blog Active Versus Passive Verification Angelo Gajo | February 13, 2020 | 4 minutes Using voice biometrics to identify or verify someone provides a seamless and delightful customer experience. Voice biometrics replace traditional and outdated security methods such as PINs, passwords and answers to security questions, offering a more secure and friction-free method to verify identity in telephone calls and digital transactions. With EVA, Auraya's voice biometric extension for Amazon Connect, organizations can take advantage of both active and passive verifications. EVA allows companies to take advantage of text-dependent, text-independent, text-prompted or digit-independent voiceprints to provide active and passive verification processes in all channels. Both provides delightful user experience and performance benefits, so it’s important to have both options available to ensure your voice biometric solution provides the…
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How 2019 Fared with Data Breaches

How 2019 Fared with Data Breaches

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MEDIA Auraya Blog How 2019 Fared with Data Breaches Angelo Gajo | February 6, 2020 | 4 minutes Identity Theft Resource Center has released its ‘End-of-Year Data Breach Report’ for 2019, giving us new insights on the severity and magnitude of data breaches compared to 2018. In this report, Identity Theft Resource Center found that the total number of data breaches reported in 2019 increased by approximately 17% since 2018. However, surprisingly, the number of overall records exposed in 2019 dropped by approximately 50% compared to 2018. This finding reflected in the number of personally identifiable information (PII) exposed, where it decreased by 41% since 2018. These results may be largely due to the fact that organisations are starting to implement more robust and rigorous security methods, amidst the growing…
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Amazon Connect Now Available in APAC AWS Region

Amazon Connect Now Available in APAC AWS Region

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MEDIA Auraya Blog Amazon Connect Now Available in Asia-Pacific AWS Region Angelo Gajo | January 15, 2020 | 3 minutes On December 19 last year AWS announced that their cloud contact center service Amazon Connect was finally available in the Asia-Pacific (Singapore) AWS region, bringing the total number to seven global AWS regions. With this expansion, organisations in the Asia-Pacific region are now provided with more options to provision their Amazon Connect cloud contact center. One of these options includes Auraya’s EVA voice biometrics extension for Amazon Connect. EVA is a ready-to-use, cloud-based voice biometric extension for telephony and digital channels. Designed for seamless integrations, EVA provides organisations with voice identification & verification capabilities in their Amazon Connect platform. Additionally, organisations can implement EVA fraud detection capabilities to ensure that their…
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Integrating Voice Biometrics in the Healthcare Industry

Integrating Voice Biometrics in the Healthcare Industry

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MEDIA Auraya Blog Integrating Voice Biometrics in the Healthcare Industry Angelo Gajo | January 9, 2020 | 4 minutes Over recent years, the healthcare industry has been moving away from traditional paper-based medical records and resources towards a more electronic-based system of record. Electronic health records (EHR) means that health professionals and patients have 24/7 access to accurate and updated information. Health professionals can seamlessly bring up medical records and make quicker and more precise assessments while patients can access their collective medical records all in one place at any time. Exposed to Threats However, amidst all these benefits lie some concerns. Medical records are private and require authorised personnel access. Gaining access often involves traditional and laborious methods such as obtaining SMS tokens and one-time pins, forcing the user…
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