Amazon Connect Now Available in APAC AWS Region

Amazon Connect Now Available in APAC AWS Region

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BLOG Amazon Connect Now Available in Asia-Pacific AWS Region Angelo Gajo | January 15, 2020 | 3 minutes On December 19 last year AWS announced that their cloud contact center service Amazon Connect was finally available in the Asia-Pacific (Singapore) AWS region, bringing the total number to seven global AWS regions. With this expansion, organisations in the Asia-Pacific region are now provided with more options to provision their Amazon Connect cloud contact center. One of these options includes Auraya’s EVA voice biometrics extension for Amazon Connect. EVA is a ready-to-use, cloud-based voice biometric extension for telephony and digital channels. Designed for seamless integrations, EVA provides organisations with voice identification & verification capabilities in their Amazon Connect platform. Additionally, organisations can implement EVA fraud detection capabilities to ensure that their customers are…
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Integrating Voice Biometrics in the Healthcare Industry

Integrating Voice Biometrics in the Healthcare Industry

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BLOG Integrating Voice Biometrics in the Healthcare Industry Angelo Gajo | January 9, 2020 | 4 minutes Over recent years, the healthcare industry has been moving away from traditional paper-based medical records and resources towards a more electronic-based system of record. Electronic health records (EHR) means that health professionals and patients have 24/7 access to accurate and updated information. Health professionals can seamlessly bring up medical records and make quicker and more precise assessments while patients can access their collective medical records all in one place at any time. Exposed to Threats However, amidst all these benefits lie some concerns. Medical records are private and require authorised personnel access. Gaining access often involves traditional and laborious methods such as obtaining SMS tokens and one-time pins, forcing the user to juggle…
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Achieve Accurate and Efficient Security Performance

Achieve Accurate and Efficient Security Performance

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BLOG How ArmorVox Achieves Accurate and Efficient Security Performance Angelo Gajo | January 8, 2020 | 6 minutes Integrating voice biometric capabilities into any business solution should be easy and hassle-free. However, security managers often spend countless hours tuning the settings and thresholds to obtain optimal security performance. Opting for a system-wide security setting can pose security issues as each speaker will have different levels of security, resulting in ineffective security performance. Auraya’s next-gen ArmorVox voice biometric engine and its patented features, allows organisations to easily deploy voice biometrics seamlessly and quickly. ArmorVox uses machine learning to optimise the security performance of every individual voiceprint automatically. Security managers can be assured of having the best security performance from day one of deployment with continuous optimisation for every user every time…
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How to Get an Identity Claim in a Frictionless Voice Biometric Verification Process

How to Get an Identity Claim in a Frictionless Voice Biometric Verification Process

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BLOG How to Get an Identity Claim in A Frictionless Voice Biometric Verification Process Paul Magee | December 11, 2019 | 6 minutes Biometric voice verification works best when a ‘one-to-one’ match is requested. One-to-many verification processes can lead to poor security or usability outcomes. To verify based on a ‘one-to-one’ or ‘one-to-few’ comparison the claimed identity of the caller needs to be established. The following options can be used to make this process seamless for any user, therefore, delivering on the promise of frictionless customer experience. Using information from the device that is being used by the person such as the Automatic Number Identification (ANI, or sometimes referred to as CLI) can be a proxy for one or more possible customers, so allowing the system to collect the calling…
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