How ArmorVox Achieves Real-Time Fraud Detection

How ArmorVox Achieves Real-Time Fraud Detection

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BLOG How ArmorVox Achieves Real-Time Fraud Detection Angelo Gajo | October 16, 2019 | 6 minutes Today, all organisations interact with their customers through numerous channels. Most interactions require customers to verify their identity before being provided with the service or transaction that they want. Many customer verification methods add friction to the customer journey and does not effectively prevent fraudsters from gaining access. Passwords, PINs, answers to secret questions and one-time passcodes that are sent via email or SMS do not always stop fraudsters and they often make a more difficult customer experience. Organisations can reduce this friction in all channels for legitimate customers and effectively defeat fraudsters by using Auraya’s next-generation ArmorVox engine. ArmorVox provides organisations with the ability to identify fraudsters in real-time and prevent organisations from…
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Ensuring Delightful Experience for Voice Enrolment and Verification

Ensuring Delightful Experience for Voice Enrolment and Verification

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BLOG Ensuring Delightful Experience for Voice Enrolment and Verification Angelo Gajo | October 14, 2019 | 6 minutes Successful deployment of new technologies requires excellent initial customer experience to achieve maximum benefit. Therefore, for successful voice biometric implementation, the initial enrolment and verification processes must be seamless and delightful for users. To promote this frictionless experience, this blog outlines the best practice approaches for the most common voice biometric solutions. Outlining the Benefits To introduce voice biometrics, organisations should consider informing users about the benefits of adopting the technology. Consumers are constantly searching for ways to make their life easier and to improve their security and privacy. When using new systems or solutions, if consumers understand the significant potential benefits, then they become more willing to opt-in to the benefits…
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Healthcare Industry Needs to Improve Security

Healthcare Industry Needs to Improve Security

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BLOG It's Time for Hospitals and Health Services to Upgrade Their Security Methods Angelo Gajo | October 3, 2019 | 4 minutes As the latest victims of a ransomware attack in Australia, several regional Victorian hospitals and health services were forced to shut down their IT systems on Monday, September 30th, 2019 due to a security breach.Earlier this year the Auditor-General published a report which exposed widespread security vulnerabilities in Victoria’s public health system. This alarming issue left patient data at a high risk of data breaches. Andrew Greaves, the Auditor-General, stated that there were “key weaknesses in health services” physical security, and in their logical security, which covers password management and other user access controls”.As a result of these cyber security issues, several regional Victorian hospitals and health services…
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Call Centres Moving from Knowledge Based Authentication to Multi-Factor Authentication

Call Centres Moving from Knowledge Based Authentication to Multi-Factor Authentication

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BLOG Call Centres Moving from Knowledge-Based Authentication to Multi-Factor Authentication Angelo Gajo | September 27, 2019 | 3 minutes This year saw a lot of movement in the call centre authentication space with biometric authentication such as voice biometric becoming a more prominent solution for call centre authentication and fraud detection. Notably, call centres are beginning to replace knowledge-based authentication process with multifactor authentication to better protect against fraud. A recent survey shows that around 17% of contact centre security decision makers plan to replace knowledge-based authentication with multifactor authentication. This is an increase of 9% from 2018. The growth in multifactor authentication is influenced by the alarming numbers of account takeover (ATO) attacks taking place in telephony channels. The survey also shows that 51% of financial services respondents believe…
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Using Voice Assistants for Frictionless Transactions

Using Voice Assistants for Frictionless Transactions

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BLOG Using Voice Assistants for Frictionless Transactions Angelo Gajo | September 20, 2019 | 3 minutes Amazon announced a new feature for their Amazon Alexa voice assistant that allows users to send donations to presidential campaigns by simply using their voice. The new feature builds on their previous Alexa election experiences with the aim of “ramping up her election knowledge and experiences”.Previously, users could ask Alexa US election questions such as “Alexa, when are the polls open?” and “Alexa, who is winning in New York?”. With the addition of election donations via voice, Amazon can provide a richer experience for users. Alexa focuses on three core principles of an objective source of election information, a plethora of choices of news providers and the commitment to making Alexa smarter.Users can donate…
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