HSBC Voice Biometrics Breached by Twin Attack

HSBC Voice Biometrics Breached by Twin Attack

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BLOG POSTS HSBC Voice Biometrics Breached by Twin Attack Pryathna Sankaranarayanan | May 25, 2017 | 6 minutes A recent BBC article detailed a voice biometric breach that occurred when a journalist gained access to his twin brother’s HSBC bank account. The article exposes some common flaws in the design of legacy voice biometric solutions that reflect poorly on the industry as a whole.A well-designed system would consider the threat model of adversaries so that the risks of a breach are well managed. It is disappointing to see these kinds of news stories when basic risk mitigation strategies already exist. While not every journalist has a twin brother, you can be sure that many readers will see this story as evidence that voice biometrics is broadly insecure.However, the reality is…
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Understanding Voice Biometrics For Financial Services

Understanding Voice Biometrics For Financial Services

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Financial Services companies are required to provide information and access to services such as money transfer, bank account details, amongst others - all of which involve the private, protected data of their customers . Doing so in a secure and convenient regulatory compliant manner for customers is challenging. From the perspective of regulators, shareholders and customers - strengthening security around services to protect the institution, its assets and customers’ personal information from theft and loss is always a key priority. Providing security which is convenient for customers  is where the real challenge is. The technological solution that ArmorVox provides, helps deliver security and compliance and proactively manage fraud risk whilst providing a delightful customer experience. Voice identification technology on the rise for financial services New Zealand’s Inland Revenue Department has more than…
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The ROI on Voice Biometrics: Cost Savings to Organizations

The ROI on Voice Biometrics: Cost Savings to Organizations

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It’s safe to say that pins and passwords are a thing of the past, with more and more people finding the whole experience frustrating and inconvenient. Armorvox is a global voice biometric technology that solves this problem- and more. By automating identity verification in various applications, ArmorVox eliminates the need for people to remember pins and passwords once and for all. The technology has been adopted globally by government agencies, financial services, healthcare, mobile and telecommunications companies. But that's not all. Businesses choose to implement voice biometric verification by ArmorVox across all digital channels to significantly improve productivity and profitability in the long term. Here's how organizations can save on costs and maximize productivity with voice biometrics implementation:   DIVERT CONTACT CENTRES CALLS TO DIGITAL CHANNELS SECURELY Paul Magee, the CEO of Auraya, says the cost…
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With Armorvox, you don’t need to expose the personal information of citizens to off-shore contact centres

With Armorvox, you don’t need to expose the personal information of citizens to off-shore contact centres

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Solving the Offshore Data Privacy Problem One of the many aspects to the Privacy Act relates to restricting trans border flows of a customer's personal information.  This is where personal information of Australian citizens is transmitted overseas to enable the delivery of low cost services, such as customer care call centre services. Australian businesses have for many years utilized off-shore call centres to deliver low cost customer service.  A core function of any call centre is authenticating the identity of the caller. And for this the offshore call centre needs your personal information. That is; your name; address; telephone number; date of birth; mother’s maiden name and so on. But there is a solution. Like you fingerprint, your voice is unique. And like your fingerprint, your voice can be used…
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Setting the right security threshold need not be a hit-and-miss case anymore

Setting the right security threshold need not be a hit-and-miss case anymore

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One of the key critical processes when deploying a voice biometric system is setting the threshold that separates true speakers from impostors. The logic is simple: if the voice biometric score exceeds the threshold the speaker is assumed to be the true speaker and if below, they are an impostor. Traditionally, setting a threshold has been a “hit-and-miss” affair. It is usually left to the system integrator to adjust a “single global threshold” parameter that is applied across the total database of enrolments based on the security/convenience trade-off required for the business application. The problem is, set the threshold too high and a large number of true speakers are rejected causing usability and business issues; set the threshold too low risks high numbers of false acceptances and impostor break-ins. But…
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