The ROI on Voice Biometrics: Cost Savings to Organizations

The ROI on Voice Biometrics: Cost Savings to Organizations

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It’s safe to say that pins and passwords are a thing of the past, with more and more people finding the whole experience frustrating and inconvenient. Armorvox is a global voice biometric technology that solves this problem- and more. By automating identity verification in various applications, ArmorVox eliminates the need for people to remember pins and passwords once and for all. The technology has been adopted globally by government agencies, financial services, healthcare, mobile and telecommunications companies. But that's not all. Businesses choose to implement voice biometric verification by ArmorVox across all digital channels to significantly improve productivity and profitability in the long term. Here's how organizations can save on costs and maximize productivity with voice biometrics implementation:   DIVERT CONTACT CENTRES CALLS TO DIGITAL CHANNELS SECURELY Paul Magee, the CEO of Auraya, says the cost…
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With Armorvox, you don’t need to expose the personal information of citizens to off-shore contact centres

With Armorvox, you don’t need to expose the personal information of citizens to off-shore contact centres

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Solving the Offshore Data Privacy Problem One of the many aspects to the Privacy Act relates to restricting trans border flows of a customer's personal information.  This is where personal information of Australian citizens is transmitted overseas to enable the delivery of low cost services, such as customer care call centre services. Australian businesses have for many years utilized off-shore call centres to deliver low cost customer service.  A core function of any call centre is authenticating the identity of the caller. And for this the offshore call centre needs your personal information. That is; your name; address; telephone number; date of birth; mother’s maiden name and so on. But there is a solution. Like you fingerprint, your voice is unique. And like your fingerprint, your voice can be used…
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Setting the right security threshold need not be a hit-and-miss case anymore

Setting the right security threshold need not be a hit-and-miss case anymore

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One of the key critical processes when deploying a voice biometric system is setting the threshold that separates true speakers from impostors. The logic is simple: if the voice biometric score exceeds the threshold the speaker is assumed to be the true speaker and if below, they are an impostor. Traditionally, setting a threshold has been a “hit-and-miss” affair. It is usually left to the system integrator to adjust a “single global threshold” parameter that is applied across the total database of enrolments based on the security/convenience trade-off required for the business application. The problem is, set the threshold too high and a large number of true speakers are rejected causing usability and business issues; set the threshold too low risks high numbers of false acceptances and impostor break-ins. But…
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ArmorVox: Four Digit Random Challenge

ArmorVox: Four Digit Random Challenge

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At Auraya, we take security seriously. Which is why we designed the four digit random challenge - to keep impostors out. Building on ArmorVox’s highly secure text-prompted voice biometric function; we have introduced a new feature; a simple four digit random challenge response. Designed to confirm that the speaker is alive (and not a tape recorder); this feature enables ArmorVox to generate a random four digit challenge response which is different every time the caller uses the system. The speaker then has to repeat the random four digits with the correct voice to confirm that they are a live person (and not a recording). The technology uses Auraya’s patented Speaker Adapted Core Voice Biometric algorithms which offers superior performance and accuracy and which uses machine learning algorithms to automatically optimize the…
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Voice alongside fingerprint: double your security, double your benefits

Voice alongside fingerprint: double your security, double your benefits

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[siteorigin_widget class="SiteOrigin_Widget_Image_Widget"][/siteorigin_widget] VOICE ALONGSIDE FINGERPRINT: DOUBLE YOUR SECURITY, DOUBLE YOUR BENEFITS Banks globally are widely incorporating fingerprint technology in their digital apps for customers to securely access their personal accounts and make transactions. The main reason banks are moving away from traditional pin and password approach to fingerprints is to make the user experience simpler and more convenient. No pins to remember no passwords to forget. Fingerprints improve some aspects of security however out of band, second factor security verification is still needed for higher risk transactions. Enabling voice prints to be used as the second factor completes the journey for simplicity and convenience and adds high security and regulatory compliance whilst eliminating annoying (and not very secure) SMS 6 digit tokens or RSA one time password generators. Voice is the…
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