Voice Biometrics Implementation in the Airline Industry

Voice Biometrics Implementation in the Airline Industry

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BLOG POSTS Voice Biometrics Implementation in the Airline Industry Angelo Gajo | August 21, 2019 | 6 minutes No industry is safe when it comes to security and privacy issues. As the airline industry grows (5.9%  CAGR from 2009 to 2017), the risk in data protection grows along with it. Fraudsters are attracted to high valued opportunities resulting from the stored customer data of airlines. This valuable data has become a prime target for fraudsters in recent years. Security Incidents in the Airline Industry In 2018, Cathay Pacific experienced a data breach that exposed personally identifiable information of over 9.4 million customers. The information exposed included phone numbers, dates of births, frequent flier membership numbers, passports, government ID numbers as well as travel histories. For a skilled fraudster, this is…
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Biometrics Continue to Show Prominence in the Future of Mobile Online Payments

Biometrics Continue to Show Prominence in the Future of Mobile Online Payments

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BLOG POSTS Biometrics Continue to Show Prominence in the Future of Mobile Payments Angelo Gajo | August 14, 2019 | 8 minutes As biometric technologies such as voice, facial and fingerprint technologies continue to be applied to various applications and use cases, the face of mobile payments could soon be heavily centred around biometrics and smartphones. This could provide better security and improved user experience while making tangible payment methods such as credit cards obsolete. The main trends that are currently causing the greatest influence are: mobile commerce, digital wallets and passwordless authentication. Mobile Commerce As covered in a previous blog post, mobile commerce is on the rise with many consumers purchasing goods and services and conducting money transactions online via their smartphones. In 2018, 40% of retail e-commerce sales…
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Verifying Callers Using Voice Biometrics in Amazon Connect

Verifying Callers Using Voice Biometrics in Amazon Connect

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BLOG POSTS Verifying Callers Using Voice Biometrics in Amazon Connect Angelo Gajo | August 7, 2019 | 5 minutes EVA’s voice verification capabilities allow you to seamlessly and securely authenticate the identity of your customers when they call your contact centre or when they interact with your website or mobile app.Utilising the power of Auraya’s next-generation ArmorVox™ engine, EVA works seamlessly in Amazon Web Services’ Amazon Connect platform. This blog details how EVA operates in an existing system to provide a better understanding of how voice verification services are implemented. Caller Identification When a user calls the contact centre, EVA uses certain information such as calling line identification (CLI), spoken account number or spoken phone number to determine who the caller is claiming to be.If the caller has a voiceprint…
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Difference Between Speech Recognition and Voice Recognition​

Difference Between Speech Recognition and Voice Recognition​

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BLOG POSTS Difference Between Speech Recognition and Voice Recognition Angelo Gajo | July 26, 2019 | 6 minutes According to Data Bridge Market Research, the global voice recognition and speech recognition market is set to grow at a CAGR rate of 25.7% from 2018 to 2025. The market is expected to reach a market value of USD 6,770.21 million by 2025.Market strengths include increased demand for voice and speech-based biometric systems, increasing demand for voice authentication in digital channels such as mobile applications and the implementation of artificial intelligence to improve voice and speech recognition accuracy.Present opportunities include the development of multi-linguistics and local languages and the implementation of voice and speech recognition in the automotive industry and service robots. However, research states that voice and speech technology limitations and…
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