Auraya Attending BI Member Meeting in London

Auraya Attending BI Member Meeting in London

Events
MEDIA Auraya Events Calendar Auraya Attending Biometrics Institute Member Meeting in London Angelo Gajo | February 25, 2020 | 2 minutes Co-founder and Chief Technical Officer, Dr. Clive Summerfield, will be attending the upcoming Biometric Institute Member Meeting in London this February 28 from 9:30AM to 1:00PM. Members and non-members of the Biometric Institute will continue to discuss updates and activities regarding topics surrounding biometrics, such as privacy, with confirmed speakers from Her Majesty's Revenue & Customs (HMRC), Yoti, University of Buckingham, Innovatrics and TOC Biometrics S.A. If you are an existing member at the Biometric Institute, registrations are free. If you are a non-member and would like to attend the event, you can register for a small fee by sending an e-mail to nicky@biometricinstitute.org. If you’d like to connect…
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Goode Intelligence Interviews CTO Dr. Clive Summerfield

Goode Intelligence Interviews CTO Dr. Clive Summerfield

Blog
MEDIA Auraya Blog Goode Intelligence Interviews CTO Dr. Clive Summerfield Angelo Gajo | February 19, 2020 | 4 minutes Goode Intelligence interviewed our CTO and co-founder, Dr. Clive Summerfield December last year for the Biometric Summit 2019 event in London. The interview covered the present challenges of biometric technology and its potential benefits to customer experience and security. Most importantly, it focused on the capabilities of voice biometrics and how it can seamlessly achieve delightful customer experience and bolster security. Below is the transcript for the interview between Goode Intelligence (GI) and Dr. Clive Summerfield (CS). You can check out the official published interview here.GI: What challenges are organisations facing today that you feel biometrics can help to solve?CS: Biometrics – specifically voice biometrics – solve not just the burgeoning…
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Auraya Integrates Zendesk

Auraya Integrates Zendesk

Press
MEDIA Auraya Updates and News Auraya Integrates Zendesk Paul Magee | February 19, 2020 | 3 minutes Improving Support Services for Partners [SYDNEY, NSW, February 2020] – Auraya, a world leader in voice biometric technology, announces today the integration of Zendesk into Auraya’s support services and an expansion of services to Auraya’s sandbox evaluation portal. Zendesk is a customer service software company that provides cloud-based support and sales customer service applications. Auraya has integrated Zendesk’s Support and Guide services to provide a frictionless support experience for Auraya’s reseller partners and end-user organisations. Now, partners and end-user customers can submit and track their own case tickets and receive faster responses. This integration replaces Auraya’s previous traditional ‘support forum structure’. Additionally, partners can access and read through frequently asked questions (FAQs) and…
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Active Versus Passive Verification

Active Versus Passive Verification

Blog
MEDIA Auraya Blog Active Versus Passive Verification Angelo Gajo | February 13, 2020 | 4 minutes Using voice biometrics to identify or verify someone provides a seamless and delightful customer experience. Voice biometrics replace traditional and outdated security methods such as PINs, passwords and answers to security questions, offering a more secure and friction-free method to verify identity in telephone calls and digital transactions. With EVA, Auraya's voice biometric extension for Amazon Connect, organizations can take advantage of both active and passive verifications. EVA allows companies to take advantage of text-dependent, text-independent, text-prompted or digit-independent voiceprints to provide active and passive verification processes in all channels. Both provides delightful user experience and performance benefits, so it’s important to have both options available to ensure your voice biometric solution provides the…
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Auraya Attending AWS Summit Sydney 2020

Auraya Attending AWS Summit Sydney 2020

Events
MEDIA Auraya Events Calendar Auraya Attending AWS Summit Sydney 2020 Angelo Gajo | February 12, 2020 | 2 minutes The Auraya team will be attending the upcoming AWS Summit Sydney event at the ICC Sydney on April 1 and 2.The summit brings together the cloud computing community where they can connect, collaborate and learn how to build a future-ready busienss. The three day summit includes keynotes, breakout sessions and customer stories showcasing how cloud computing can help lower costs, improve efficiencies and innovate at scale.Auraya works closely with AWS to bring EVA voice biometrics to the cloud, utilising various AWS services. EVA can be deployed in your Amazon Connect platform to allow for secure and delightful customer authentication via voice biometrics. If you're interested in deploying voice biometrics in your…
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