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Auraya Updates and News

Auraya Improves Security and Customer Experience with New ArmorVox 17.8.0 Release

Paull Magee | June 29, 2020 | 3 minutes

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The Research and Development team at Auraya continues to innovate and improve the performance of its voice biometric technology, adding new features and functionalities and better overall performance to ArmorVox™, its voice biometric engine and Amazon Connects’ voice biometric extension, EVA. This latest software release continues a long track record of providing organisations with world leading technology that continues to evolve and deliver even more superior voice biometric capabilities through improvements in the security performance as well as simplifying solution implementation and improving user experience.

In this release, Auraya introduces API version 9 which features “Mind Your Own Voiceprint”. This new API provides organizations with the option to empower users to retain ownership of their own voiceprint. This feature addresses the concerns of those who want the benefits of using their voice to verify their identity but do not want any organisation to retain their specific voiceprint.

Auraya has also improved its patented speaker-specific background model (SSBM) algorithms to provide even better security performance. ArmorVox 17.8.0 achieves this with an automated enhancement using advanced machine learning algorithms.

Other improvements in this latest 17.8.0 release include improvements in enrolment speed, the addition of utterance logging for all API calls, the addition of application session tracking and faster server initialization.

All the new and improved ArmorVox features are already available for use with EVA, the voice biometric extension for Amazon Connect. EVA utilizes ArmorVox as its core biometric engine meaning organizations, using Amazon Connect as their cloud contact centre service, can take advantage of these improved features and functionalities now.

The Research and Development team at Auraya have continued to innovate and improve the performance of ArmorVox for a decade and this latest version release continues a track record of enabling organisations to update their version of ArmorVox seamlessly as ArmorVox releases are backwards compatible with previous versions.

About Auraya

Auraya is a world leader in voice biometric technology with the mission of empowering people and organisations to interact and engage with convenience and security in all channels and languages.

Auraya has developed the next generation in voice biometrics technology, delivering easy to use and highly secure authentication and fraud detection capabilities. Auraya provides its technology to a global network of partners that incorporate Auraya’s voice biometric capabilities into their secure, customer-facing applications and fraud detection solutions. The ecosystem of partners delivers solutions in all industries including government, education, healthcare, financial services, retail services and telecommunications.

ArmorVox is Auraya’s next-gen voice biometric engine designed for telephony and digital channel implementations. ArmorVox allows partners to provide frictionless and seamless customer experience and improved digital security by using its machine learning algorithms and patented features such as automated tuning process, speaker-specific thresholds and background models, impostor mapping, synthetic voice detection and voice collection process from browsers. Powered by ArmorVox, EVA is a ready-to-use, cloud-based voice biometric extension for telephony and digital channel solutions, providing voice identification & verification and fraud detection capabilities into existing business solutions.

If you would like to talk to the team at Auraya, send us an email at info@aurayasystems.com.

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