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Auraya Updates and News

Auraya Integrates Zendesk

Paul Magee | February 19, 2020 | 3 minutes

auraya-integrates-zendesk-support-services

Improving Support Services for Partners

[SYDNEY, NSW, February 2020] – Auraya, a world leader in voice biometric technology, announces today the integration of Zendesk into Auraya’s support services and an expansion of services to Auraya’s sandbox evaluation portal.

Zendesk is a customer service software company that provides cloud-based support and sales customer service applications. Auraya has integrated Zendesk’s Support and Guide services to provide a frictionless support experience for Auraya’s reseller partners and end-user organisations. Now, partners and end-user customers can submit and track their own case tickets and receive faster responses. This integration replaces Auraya’s previous traditional ‘support forum structure’. Additionally, partners can access and read through frequently asked questions (FAQs) and announcements to stay up to date with the latest product releases and company updates.

Auraya’s sandbox evaluation portal, Cloud.ArmorVox, also received an upgrade which involved an improvement in system performance and an updated appearance to match with Auraya’s branding. Now, partners can browse and seamlessly switch between Auraya’s different web platforms from the main website to the sandbox evaluation portal all the way to the support platform.

These changes improve how partners and end-user customers access and integrate Auraya’s ArmorVox and EVA voice biometric capabilities and offer a better way for partners to connect with the support team.

About Auraya

Auraya is a world leader in voice biometric technology with the mission of empowering people and organisations to interact and engage with convenience and security in all channels and languages.

Auraya has developed the next generation in voice biometrics technology, delivering easy to use and highly secure authentication and fraud detection capabilities. Auraya provides its technology to end user-organisations via a global network of partners that incorporate Auraya’s voice biometric engine, ArmorVox, into their secure, customer-facing applications and fraud detection solutions. The ecosystem of partners delivers solutions in all industries including government, education, healthcare, financial services, retail services and telecommunications.

ArmorVox is Auraya’s next-gen voice biometric engine designed for telephony and digital channel implementations. ArmorVox allows partners to provide frictionless and seamless customer experience and improved digital security by using its machine learning algorithms and patented features such as automated tuning process, speaker-specific thresholds and background models, impostor mapping, synthetic voice detection and voice collection process from browsers. Powered by ArmorVox, EVA is a ready-to-use, cloud-based voice biometric extension for telephony and digital channel solutions, providing voice identification & verification and fraud detection capabilities into existing business solutions.

If you would like to talk to the team at Auraya, send us an email at info@aurayasystems.com.

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