PRESS RELEASE

Auraya Attending 2019 Delivering Customer Centric Contact Centres

International Convention Centre Sydney

Auraya will be a proud sponsor for the upcoming Delivering Customer Centric Contact Centre event in Sydney. The conference event will run from November 27 to November 29 and will be held at the International Convention Centre Sydney. Co-founder and managing director Ray Doak and chief executive officer Paul Magee will be attending the event on behalf of Auraya. The team will also be exhibiting during the event, providing potential partners the chance to engage with Auraya and discover how they can improve customer experience and bolster digital security in contact centres through the power of voice identification and voice verification capabilities.

The Delivering Customer Contact Centre event is hosted by Criterion Conferences and brings together customer service leaders to discuss challenges in achieving operational excellence and delivering optimal csutomer experiences in their contact centres. The main learnings that will be addressed in this event are:

  • Optimising omnichannel strategies to provide consistent services
  • Positioning contact centres at the heart of customer centric programs
  • Leveraging AI and other technology to enhance customer satisfaction
  • Enhancing workforce engagement to increase productivity and efficiency
To view the agenda or register to attend, visit their website here. If you are planning on attending or have already registered, and are looking to meet with the team at Auraya, send us an e-mail at info@aurayasystems.com to arrange a time!

Event: Delivering Customer Centric Contact Centres
Presented by: Criterion Conferences
Location: International Convention Centre, Sydney, Australia
Date: November 27 to November 29, 2019 
Time: 8.00AM to 5.30PM
Link: criterionconferences.com/event/contact-centres-conference/

About Auraya

Auraya is a world leader in voice biometric technology with the mission of empowering people and organisations to interact and engage with convenience and security in all channels and languages.

Auraya has developed the next-generation voice biometrics technology that delivers an easy to use yet highly secure authentication capability. Auraya provides its technology to a global network of partners that incorporate Auraya’s voice biometric engine, ArmorVox™, into their secure, customer-facing applications and fraud detection solutions. The ecosystem of partners delivers solutions in all industries including government, education, healthcare, financial services, retail services and telecommunications.

ArmorVox is Auraya’s next-generation voice biometric engine designed for telephony and digital channel implementations. ArmorVox allows partners to provide frictionless and seamless customer experience and improved digital security using machine learning algorithms and patented features such as automated tuning process, speaker-specific thresholds and background models, impostor mapping, synthetic voice detection and voice collection process from browsers.

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