Angelo Gajo | August 16, 2019 | 2 minutes
Auraya will be a proud sponsor for the upcoming Delivering Customer Centric Contact Centre event in Sydney. The conference event will run from November 27 to November 29 and will be held at the International Convention Centre Sydney. Co-founder and managing director Ray Doak and chief executive officer Paul Magee will be attending the event on behalf of Auraya. The team will also be exhibiting during the event, providing potential partners the chance to engage with Auraya and discover how they can improve customer experience and bolster digital security in contact centres through the power of voice identification and voice verification capabilities.
The Delivering Customer Contact Centre event is hosted by Criterion Conferences and brings together customer service leaders to discuss challenges in achieving operational excellence and delivering optimal csutomer experiences in their contact centres. The main learnings that will be addressed in this event are:
Event: Delivering Customer Centric Contact Centres
Presented by: Criterion Conferences
Location: International Convention Centre, Sydney, Australia
Date: November 27 to November 29, 2019
Time: 8.00AM to 5.30PM
Auraya is a world leader in voice biometric technology with the mission of empowering people and organisations to interact and engage with convenience and security in all channels and languages.
Auraya has developed the next-generation voice biometrics technology that delivers an easy to use yet highly secure authentication capability. Auraya provides its technology to a global network of partners that incorporate Auraya’s voice biometric engine, ArmorVox™, into their secure, customer-facing applications and fraud detection solutions. The ecosystem of partners delivers solutions in all industries including government, education, healthcare, financial services, retail services and telecommunications.
ArmorVox is Auraya’s next-generation voice biometric engine designed for telephony and digital channel implementations. ArmorVox allows partners to provide frictionless and seamless customer experience and improved digital security using machine learning algorithms and patented features such as automated tuning process, speaker-specific thresholds and background models, impostor mapping, synthetic voice detection and voice collection process from browsers.