Pryanka Sankaranarayanan | September 8, 2017 | 3 minutes
Studio 5.0 has been designed with advanced speaker recognition technology to securely authenticate individuals, streamlining customer requests with faster and simpler processing. The solution reduces time taken to identify and authenticate a user which makes problem-solving for customers more effective, leading to positive customer experience outcomes. This enhances business productivity while boosting customer value.
The highlight of the Studio 5.0 integration is ArmorVox’s multi-lingual voice verification capability which has been rolled out to Spanish and French speakers amongst other languages and dialects for a fast and effective verification in the IVR. Businesses get a distinct implementation advantage with ArmorVox over other technologies as it supports a roll out of voice biometrics to a multi-lingual and multi-ethnic population of speakers.
Another striking feature of the technology is the Advanced Security Suite, designed to deliver seamless customer journeys by making it possible to identify and deal with fraud in real-time, protecting customer assets while making the customer interactions with brands faster, more efficient and simpler.
Paul Magee, CEO of Auraya Systems commented “Contact centres are a critical customer touch point for businesses to create and realize value by delivering a secure, prompt and efficient service. Delivering a consistently delightful experience can result in customers continuing to choose your brand and services over competitors, giving you a long term strategic advantage. This is the ArmorVox advantage that businesses gain by choosing to implement Auraya’s voice biometrics technology, a product of extensive research, deep industry insights and expertise and continuous innovation for radically transforming customer experience.”
Auraya is a world leader in voice biometric technology with the mission of empowering people and organisations to interact and engage with convenience and security in all channels and languages.
Auraya has developed the next generation in voice biometrics technology, delivering easy to use and highly secure authentication and fraud detection capabilities. Auraya provides its technology to end user-organisations via a global network of partners that incorporate Auraya’s voice biometric engine, ArmorVox, into their secure, customer-facing applications and fraud detection solutions. The ecosystem of partners delivers solutions in all industries including government, education, healthcare, financial services, retail services and telecommunications.
ArmorVox is Auraya’s next-gen voice biometric engine designed for telephony and digital channel implementations. ArmorVox allows partners to provide frictionless and seamless customer experience and improved digital security by using its machine learning algorithms and patented features such as automated tuning process, speaker-specific thresholds and background models, impostor mapping, synthetic voice detection and voice collection process from browsers. Powered by ArmorVox, EVA is a ready-to-use, cloud-based voice biometric extension for telephony and digital channel solutions, providing voice identification & verification and fraud detection capabilities into existing business solutions.