VOICE ALONGSIDE FINGERPRINT: DOUBLE YOUR SECURITY, DOUBLE YOUR BENEFITS
Banks globally are widely incorporating fingerprint technology in their digital apps for customers to securely access their personal accounts and make transactions. The main reason banks are moving away from traditional pin and password approach to fingerprints is to make the user experience simpler and more convenient. No pins to remember no passwords to forget. Fingerprints improve some aspects of security however out of band, second factor security verification is still needed for higher risk transactions.
Enabling voice prints to be used as the second factor completes the journey for simplicity and convenience and adds high security and regulatory compliance whilst eliminating annoying (and not very secure) SMS 6 digit tokens or RSA one time password generators.
Voice is the best second factor authentication for high risk and high value transactions.
Consumers and security experts are becoming increasingly aware about the security limitations provided by SMS tokens and the inconvenience and high cost one time pass-code generators.These concerns are driving the shift to the use of voice biometrics as a secure and convenient verification method for high value transactions. Banks that tap into both fingerprint and voice biometrics for secure customer access double the benefits for their customers by providing them an experience that is intuitive, engaging, easy and highly secure.
Build a seamless experience for your customers across all digital channels and other critical touch points such as contact centres.
With ArmorVox, you only enrol your customer’s voice once. And they can use their voice to verify in seconds across all your channels – be it chat, social, apps, website and at contact centres – a lot of places where they can’t verify with their fingerprints. This not only creates a consistent, seamless experience, but makes their voice print stronger the more they verify with it. Which means greater accuracy with voice verification over the long term, eliminating possibility of fraud and other external threats.
Fingerprints provide convenient access and fingerprints with voice verification means security is delivered with a delightful experience for customers.
New research indicates that the fingerprint scanners on the phone are small, and only read partial fingerprint markers. With few markers, it becomes easier for a hacker to match someone’s fingerprint, and access all their data and accounts easily. Fingerprint technology is not foolproof, and leaves gaps when it comes to security. Voice print technology conveniently closes the security gaps.
It is best practice to voice verify your customers for risk transactions using voice as your second-factor authentication method. ArmorVox focuses on the execution of voice biometrics to greatly boost security features – such as a four digit random challenge, to make it nearly impossible for fraudsters to successfully break-in. ArmorVox is very convenient to deploy and use – all your customers have to do it say a string of digits or a passphrase to be verified with their voice. This means by incorporating fingerprint and voice verification, you not only double your security, you double the benefits for your customers by making the entire process simple, convenient and highly secure – and consistent across all channels.
Ultimately, it’s all about enhancing the customer experience – because it has a direct impact on your profitability. And multi-factor authentication with voice biometrics is the way to go.