Telstra Retail

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PROJECT SUMMARY

Auraya assisted Telstra to develop a voice biometric verification solution for credit check authorisations in store. Store representatives are automatically verified with their Telstra ID number and transferred to a Philippines call centre for credit check authorizations.

The project was designed, integrated and supported by Telstra’s own in house application development team in Telstra GES (The Practices, Collaboration and Cloud Application).

WHAT TELSTRA THINKS OF US

”It’s pretty awesome. I can’t say enough about how well Auraya designed the voice biometrics portal. The portal is designed around keeping the cost low and also making sure that sensitive customer details are secure. Telstra recently engaged Auraya to pilot our Voice Biometrics in our PACC team. Auraya worked with Telstra internal IT to help design the platform.
I’m impressed with the service orientation I find when I interact with Auraya. The guys listen carefully and they get it very quickly. They respond to questions almost immediately and address problems very effectively. They are really easy to work with and seem to appreciate their customers.
Auraya helped with a successful roll out of the new authentication platform. Auraya’s ArmorVox voice biometric authentication technology allowed us to achieve our target of 15sec reduction in AHT and focus on providing better customer service.”

Ash Kumar, Contact Strategy | Credit Risk | Global Financial Services

 

AURAYA SYSTEMS

Auraya, a world leader in biometric voice verification technology empowers people and organizations to interact and engage with security and convenience.  As a specialist voice biometric technology developer, we have a track record of delivering unparalleled security performance that is simple to deploy, integrate and maintain whilst delivering the most delightful customer experience.

Auraya’s biometric voice verification engine – ArmorVox – is speaker adaptive, which means it constantly learns about the customer’s unique voice and optimises the voice print performance with each use. This means we not only protect the privacy of the individual and the security of the organisation, but also deliver a truly differentiated experience for the customer. ArmorVox is the perfect voice verification engine that includes passive, active and background enrolment and verification options. It also provides eight different text dependent tokens, two text prompted tokens and a text independent token.

At Auraya, we are constantly pushing the boundaries of cutting-edge research and development in voice biometrics to pioneer new capabilities that maximize value for you and your customers. Our talented team puts you in command to choose features that work for you. So you decide – whether you want to implement an active or a passive system and you choose the biometric spoken token that is right for your customers. You can choose to deploy in your phone, digital, social media or face-to-face channels. The best part is – you will be offering your customers an entirely new experience in six weeks – that’s how easy and fast it is to deploy our technology. You can deploy with your own in house team or you can use any of the experienced and trained solution partners that are part of the Auraya ecosystem.

 

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