Introducing ArmorVox – the world’s only Universal Core Voice Biometric Engine.

The ArmorVox Advantage

Auraya has gained deep insights from critically examining voice biometric systems for governments, banks, and financial services. Breaking apart systems and analyzing them has helped us uncover how to deliver high security, easy implementation and a delightful customer experience. The ArmorVox Advantage you will gain is much more than a technology that works – it is the advantage of fast easy deployment, automated tuning and optimisation, and the ability to use the same biometric solution in all channels across the entire organisation. Our clients and partners choose us for the ArmorVox Advantage – which is our guarantee of the most desired business outcomes for you.


VOICE BIOMETRICS IS IMPROVING CUSTOMER EXPERIENCES TODAY. WITH ALL THE FEATURES AND BENEFITS THAT ENABLE YOU TO SERVE YOUR CUSTOMERS INTELLIGENTLY. 1. UNMATCHED SECURITY AND PERFORMANCE Machine Learning to Create Individual Background Models | Empirically Defined Security Thresholds | Patented Impostor Mapping | High Speed Transactions | Machine Learning to Create Individual Thresholds | Multiple Hot Lists | Voice Prints and Background Models Optimised with Each Use | Variable Thresholds based on Risk | Definable Authentication Status 2. CUSTOMER DELIGHT Omni-Channel Enrolment and Verification | Enrolment and Verification from Historical Recordings | Enrolment and Verification during Customer Conversations with Agents | Enrolment and Verification from Digital Apps | Enrolment and Verification on Tablets and Face to Face Conversations | Customer Selected Enrolment Options | Enrolment and Verification in Chat and Social Media 3. TECHNICAL PROWESS Rapid Integration to IVR and Digital Apps | Flexible Architecture options for High Availability | Cloud or On-Premise or Hybrid Options | Up-gradable| Open published APIs for Integration to all Other Systems | Exemplar Apps for Websites, IVRs and SDKs for Android and IOS | Ease of Implementation | Engineered for Fast Cross-Matching Unmatched security and performance – verification accuracy: ArmorVox uses Machine Learning to create speaker specific background models for every voice print of every individual, to deliver the best performance Machine Learning Algorithms set thresholds for each voice print that are empirically derived to meet the desired security performance for each voice print ArmorVox uses automated tuning means the solution works irrespective of language, accents and dialects Fast cross matching enables multiple Hot lists and patented impostor mapping to drive down fraud

PATENTED IMPOSTOR MAPPING & TUNING TECHNOLOGY: Potential impostors are identified for investigation. Fraudsters and suspects can be identified in real time from Hot Lists. OPTIMUM SECURITY: Security thresholds based on risk, empirically defined security level for each individual Security thresholds are adjusted for each user using machine learning algorithms after each use. They can be tested by the organization's own security and audit personnel to independently assure performance. SPEED OF TRANSACTIONS: The fast cross matching process allows real time verification in all channels for all users and identification of potential fraudsters in real time MACHINE LEARNING: ArmorVox uses machine learning algorithms to continuously improve voice prints and background models and security thresholds leading to increased security and easier verification for users.


EASE OF IMPLEMENTATION: Open APIs, self-tuning, exemplar apps and architectural flexibility mean the ArmorVox implementation cycle is 6-7 weeks PRICING FLEXIBILITY: We don’t have hidden costs. And we don’t try to lock you in. We are here to support you with your business goals. Choose from CAPEX pricing, consumption based pricing, capped consumption or ask us to customise our pricing model to meet your needs. OMNI-CHANNEL CAPABILITIES: You can integrate ArmorVox with iOS and Android digital apps, websites, social media, SMS and visual IVR, agent conversations, IVR self-service and secure collaboration, chat, BOTs, face to face conversations, kiosks, wearables and any device with a microphone CUSTOMIZATION FEATURES: Enrolment options: Use active, passive and background enrolment. Customers can enrol any time, from anywhere in a method that makes the most sense for them. Token type: Use text dependent, text independent and text prompted – all in a single software license. Increased choice means easier enrolments and faster uptake by consumers


CREDIBILITY AND RELIABILITY: With voice biometrics, it is important that you find the right partner to execute on your strategy and goals. Our clients and partners trust us for our industry experience and expertise and the robustness of our system. A DIFFERENTIATED CUSTOMER EXPERIENCE: By empowering your customers to access services using their voice, you can proactively address security issues Achieve customer delight by providing your services in significantly reduced time frames


FLEXIBLE AND UPGRADABLE: Built-in upwards compatibility: customers stay enrolled even when software is upgraded Database migration tools available to transition existing voiceprint database to ArmorVox SPEED AND THROUGHPUT FOR HIGH VOLUME Engineered for high speed in cloud and on-premise, on device or hybrid Exceeds 2 million cross match verifications per minute Ideal for network, hosted, cloud and enterprise applications where a single ArmorVox engine is used to authenticate users across wide range of applications RAPIDLY INTEGRATES INTO IVR SYSTEMS Open source exemplar code provides application developers with a fast implementation process for integration to all IVR’s web sites and security systems Can be easily integrated to all third party systems irrespective of language THE COMPLETE VOICE BIOMETRICS PRODUCT Highly configurable database architecture Choose ArmorVox for an internal database or configure for external and distributed databases ArmorVox uses open APIs. Systems developers and integration specialists can integrate ArmorVox to applications, solutions and services