ARMORVOX FOR GOVERNMENT

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ArmorVox has been designed to deliver optimum security and convenience – our team has been relentlessly pursuing this goal for decades. Our patented Impostor Mapping process has been designed to put you in charge of identifying duplicate enrollees. ArmorVox’s fast cross matching with fraudster lists and hot lists help you identify fraudsters in real time – which means you get to proactively manage fraudsters. The security benefits are delivered  while empowering citizens to access services securely, conveniently and privately with their voice. Every individual’s voice print is unique – which means you can be sure that using our technology will support your vision of serving citizens more safely and securely.

 

 

ArmorVox Solutions • Voice Empower Citizen Transactions on Digital Apps • DIY Password Resets • Voice-verify Contact Centre Enquiries • Voice Security for Citizens to Access Online Tax and Immigration Accounts • Impostor Map to identify Potential Duplicate Enrollees • Fraudster and Recent Activator Lists to Streamline Legitimate User Experience • Voice E-Signatures for Citizens

 

 

BOOST PRODUCTIVITY Dramatically reduce handling time per citizen in the call centre Allow more self service in the IVR and digital channels Reduced effort needed to handle complaints related to fraud Eliminate post call authorization processes as digital signatures are automatic Agent engagement increases by eliminating frustrating manual verification COST SAVINGS Dramatically reduce costs as digital channels can verify secure transactions Eliminate SMS charges Eliminate RSA tokens for secure log on and out of band authentication Reduced cost to confirm transactions with mail outs and manual processes Eliminate password reset costs Biometric verification lowers the cost of regulatory compliance with AML and KYC DELIGHT CITIZENS No more pins and passwords to remember! People value privacy All digital transactions will become easy, convenient and secure Empower customers with the latest technology and security offering Citizen satisfaction improvements by eliminating frustrating manual verification process

4. TEAM MEMBER ENGAGEMENT Implement automated verification to greatly improve agent engagement Allow agents to work from home knowing that only authenticated agents are talking to clients Positive agent engagement equals better customer satisfaction and reduced agent turnover 5. MANAGE FRAUD PROACTIVELY Identify and mitigate fraud in real-time Go from being reactive to proactive at managing fraudsters and nuisance callers Retain a database of fraudsters and suspected fraudsters Share real fraud data across the enterprise and across the industry 6. SECURITY BENEFITS Deploy trusted transaction and communication online Connect voice biometrics to other security and threat indicators to provide enterprise wide security for all channels Add a layer of security to chat, social media and watches Lower the cost of compliance by using voice biometrics Offer trusted secure service from kiosks and bots

 

 

DELIGHT YOUR CITIZENS WITH SMARTER EXPERIENCES TODAY WITH ARMORVOX. Here's a simple and reliable way to verify citizens so they can safely access public services seamlessly across multiple channels.